Restaurant General Manager

Knoxville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a renowned fast-casual restaurant chain known for its chicken wings, chicken fingers, sandwiches, and salads. With a commitment to delivering not just delicious food but also a memorable dining experience, Zaxbys has grown steadily and developed a loyal customer base. Founded with the vision of combining quality food with a welcoming and fun atmosphere, Zaxbys stands out as more than just a place to eat – it is a community hub where guests enjoy spending time with friends and family while indulging in meals prepared from fresh ingredients. This commitment to excellence extends beyond the dining experience and into the company culture, where team members feel valued and empowered.

The role of General Manager at Zaxbys is pivotal to maintaining and enhancing this dynamic culture. As a General Manager, you will lead and inspire your team to deliver exceptional guest experiences consistently. This leadership position involves managing the day-to-day operations of the restaurant, focusing on multiple crucial aspects such as staffing, team development, sales growth, cost control, and upholding brand standards. The General Manager ensures that the restaurant operates efficiently and profitably while fostering a positive, engaging work environment. This position allows individuals who demonstrate strong leadership qualities and organizational skills to make a tangible impact.

Working at Zaxbys means more than just fulfilling job duties; it means being part of a thriving team dedicated to mutual success. Competitive pay and substantial bonus potential, paid quarterly and reaching up to 24% of the annual salary, reward your hard work and commitment. Employees enjoy additional perks such as free meals, paid time off, paid holidays, and an employee referral program that encourages growth through teamwork. Furthermore, there are ample opportunities for career advancement as Zaxbys invests in its team members by providing structured training programs including General Manager Development Plans and certifications in food safety and management.

General Managers are responsible for ensuring that the restaurant consistently delivers high standards of service, product quality, and cleanliness. You will execute training programs, maintain staffing levels through hiring and retention efforts, and mentor your team while holding them accountable for their performance. Efficient scheduling and delegation of shift assignments, managing sales and labor costs, and driving community engagement to increase sales are integral parts of the role. Maintaining compliance with franchising standards and legal requirements ensures operational excellence. Performance is measured regularly, and action plans are developed to improve profitability, guest satisfaction, and operational systems.

In this role, you will also handle guest and team member concerns professionally and promote safety guidelines to protect everyone in the restaurant. Having the flexibility to perform beyond the basic responsibilities and embracing a proactive attitude are important traits for success at Zaxbys. Overall, the General Manager position at Zaxbys offers a fulfilling leadership opportunity in a company with a strong culture, ample growth prospects, and comprehensive benefits.

Job Requirements

Must be 21 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability and the ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
Required minimum education: High school diploma or equivalent and some college preferred
3-5 years management experience required
Restaurant management experience preferred

Job Qualifications

Must be 21 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability and the ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
Required minimum education: High school diploma or equivalent and some college preferred
3-5 years management experience required
Restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
Food Safety Certification and Manager Certification
any additional training required by Zax LLC
Ensure that the restaurant delivers great experiences to guests
Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Ensure service, product quality, and cleanliness standards are consistently upheld
Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
Strive to increase sales by building community relationships and providing outstanding product and service
Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Complete performance reviews for crew members and assist with performance reviews for managers
Maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
Utilize management tools and keep neat, accurate, and current records
Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
Handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Escalate concerns to your supervisor when appropriate
All other duties necessary to ensure restaurant operations function properly