Restaurant General Manager

Boston, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $74,984.00 - $96,449.60

Work Schedule

Flexible

Benefits

weekly pay

performance bonuses

meal discounts

Corporate discounts

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

401k plan with company match

Paid Time Off

Paid parental leave

Employee assistance program

Pre-tax commuter benefits

flexible spending accounts

Dependent care accounts

development opportunities

Job Description

Shake Shack is a leading hospitality and restaurant brand headquartered in New York City, known for its commitment to quality food, exceptional customer service, and vibrant community involvement. What began as a humble hot dog cart in Madison Square Park has grown into a globally recognized burger chain with a passionate team dedicated to crafting memorable dining experiences. Founded by Danny Meyer, a visionary in the hospitality industry and founder of Union Square Hospitality Group, Shake Shack has built its reputation on innovative fast-casual dining combined with a deep-rooted commitment to social responsibility. The company maintains a strong focus on its employees, fostering a culture where everyone is encouraged to grow, learn, and thrive. Operating locations such as the Shake Shack at 234-236 Newbury Street in Boston, MA, exemplify the brand’s emphasis on community engagement, hospitality standards, and operational excellence.

The General Manager role at Shake Shack on Newbury Street is a full-time leadership position offering a competitive salary range of approximately $74,984 to $96,449 annually. As a General Manager, you will be at the forefront of driving restaurant success by leading and developing your team, managing daily operations, and ensuring the highest standards of guest service. Your responsibilities will span employee mentorship, inventory control, financial management, and local community outreach. Beyond operational duties, this role emphasizes the importance of creating a welcoming and inclusive environment where team members feel valued and supported. Shake Shack provides ongoing training and development opportunities for managers to enhance their leadership skills and operational expertise. The General Manager will also be responsible for promoting the brand’s mission and values through adherence to health and safety standards, contributing to a positive workplace culture, and implementing strategies to maximize profitability. This position will challenge your ability to blend strong business acumen with a genuine passion for hospitality, all while being part of a dynamic and rapidly growing company dedicated to "Standing For Something Good." The role is suited for experienced restaurant professionals who can thrive in fast-paced, high-volume environments, and who are motivated to lead by example with enthusiasm and integrity. Joining Shake Shack means becoming part of a supportive #ShackFam community, where your contributions have a meaningful impact and your career can flourish in a collaborative, energetic atmosphere.

Job Requirements

Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
proven ability to lead and develop a team
strong organizational and communication skills
working knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
financial acumen with experience managing budgets and P&L
ability to learn and train others on company operations
food handler certification preferred
ability to work flexible hours including nights, weekends, and holidays

Job Qualifications

Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
ability to learn and train others on all aspects of the Shack operations
demonstrated ability to champion hospitality and motivate team members
strong leadership skills with a focus on coaching and achieving excellence
knowledgeable in all financial aspects of business operations
minimum 3 years of P&L responsibilities
food handler certification, preferred
willingness to work flexible hours

Job Duties

Lead, coach and develop team members
manage inventory, quality and safety protocols
meet and exceed financial and profitability goals by managing budget
maintain top-notch standards of excellence and hospitality
drive sales and profits while developing people
implement company policies, procedures and strategies to promote effective local and state health and safety code compliance
manage payroll and scheduling
promote the brand in the local community through word-of-mouth and restaurant events