Restaurant General Manager

Atlanta, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

weekly pay

performance bonuses

meal discounts

Corporate discounts

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

401k plan

Paid Time Off

Paid parental leave

Employee assistance program

Pre-tax commuter benefits

flexible spending accounts

Dependent care accounts

development opportunities

Job Description

Shake Shack is a renowned hospitality brand that originated as a humble hot dog cart in New York City's Madison Square Park. Founded by Danny Meyer, the visionary behind Union Square Hospitality Group and the best-selling author of Setting the Table, Shake Shack has grown into a celebrated name in the foodservice industry. From its inception, the company has focused on not only serving high-quality food but also fostering strong community relationships and contributing to local park beautification efforts. The success of the initial cart spurred the creation of a permanent stand, marking the beginning of Shake Shack's remarkable journey in the hospitality sector. Its foundation is deeply rooted in fine dining principles and a commitment to hospitality excellence, offering guests not only delicious meals but also memorable experiences. Shake Shack's culture embraces inclusivity, diversity, and a philosophy that it "Stands for Something Good." It aims to provide a positive work environment where employees feel valued, empowered, and engaged, making it a preferred employer in the fast-growing hospitality market.

This leadership role at Shake Shack is crafted for individuals passionate about hospitality and dedicated to driving team success. As a Restaurant General Manager within the company, you will be responsible for overseeing daily operations in a high-volume, fast-paced environment. Your primary mission will be to coach, lead, and develop team members to ensure outstanding performance and foster a collaborative, inclusive culture. You will manage vital operational aspects including inventory control, quality assurance, safety protocols, payroll, scheduling, and compliance with health regulations. Financial management is critical to this position, as you will be tasked with meeting and exceeding profitability targets by managing budgets and expenses responsibly. The role involves maintaining Shake Shack's renowned standards of hospitality, driving sales growth, and promoting the brand's positive image within the local community. The company supports its managers with extensive training, mentorship, and ample growth opportunities within the #ShackFam, amplifying your potential to make a significant impact both at the restaurant level and within the broader organization. This management position offers possibilities to influence not only business operations but also community outreach and customer engagement, reflecting Shake Shack's commitment to doing the right thing in every aspect of its work environment and marketplace.

Job Requirements

Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
Working knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
Ability to learn and train others on all aspects of the Shack operations
Demonstrated ability to champion hospitality and motivate team members
Strong leadership skills with a focus on coaching and achieving excellence
Knowledgeable in all financial aspects of business operations
Minimum 3 years of p&l responsibilities
Food handler certification, preferred
Willingness to work flexible hours

Job Qualifications

Minimum 3 years of Restaurant General Management experience in a high volume, fast-paced environment
Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
Ability to learn and train others on all aspects of the Shack operations
Demonstrated ability to champion hospitality and motivate team members
Strong leadership skills with a focus on coaching and achieving excellence
Knowledgeable in all financial aspects of business operations
Minimum 3 years of P&L responsibilities
Food handler certification, preferred
Willingness to work flexible hours

Job Duties

Lead, coach and develop team members
Manage inventory, quality, and safety protocols
Meet and exceed financial and profitability goals by managing budget
Maintain top-notch standards of excellence and hospitality
Drive sales and profits while developing people
Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance
Manage payroll and scheduling
Promote the brand in the local community through word-of-mouth and restaurant events