Restaurant General Manager

Athens, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA option

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a popular American restaurant chain known for its chicken wings, chicken fingers, and signature sauces. Established with a dedication to serving quality food in a fun and friendly atmosphere, Zaxbys has grown to become a beloved dining destination for families and friends alike. The restaurant prides itself on offering not just a meal, but a memorable experience where guests can enjoy great food while spending quality time together. Zaxbys is also recognized for fostering a positive work environment where team members are valued and empowered. This culture of teamwork and excellence has helped Zaxbys maintain its reputation as one of the top casual dining chains in the country.\n\nAs the team at Zaxbys expands, they are looking for passionate and driven General Managers to join their leadership ranks. This role is crucial in providing guidance and leadership to the restaurant team to cultivate a positive culture and maintain high team morale. The General Manager will be responsible for overseeing daily operations, which include managing staffing needs, developing team members, driving sales growth, managing costs, and ensuring a high-quality guest experience. They will play an integral part in executing and assisting in the development of action plans aligned with company goals and objectives, ensuring that Zaxbys’ standards and brand values are consistently upheld.\n\nWorking as a General Manager at Zaxbys offers a highly rewarding experience with competitive pay and bonus potential of up to 24 percent of the annual salary paid quarterly. Employees enjoy benefits such as free meals, paid time off, paid holidays, and an employee referral program, along with opportunities for career advancement. Additional benefits include medical, dental, and vision insurance, short-term and long-term disability coverage, employer-paid life insurance, and a 401(k) plan with an employer match to support employees’ financial well-being.\n\nThe General Manager role requires a hands-on leader who is ready to take ownership of the restaurant’s performance, lead by example, and foster a collaborative team environment. Candidates must possess excellent organizational and leadership skills, the ability to interact cooperatively with others, and a passion for delivering outstanding guest experiences while maintaining operational excellence. This role involves regular use of management tools, maintaining accurate records, and applying data-driven insights to improve profitability, sales, and customer satisfaction. The position also demands flexibility and adaptability to handle a dynamic work environment, including working various shifts, managing safety procedures, and addressing guest or team concerns promptly and professionally. This is an excellent opportunity for candidates with prior management experience looking to grow their career in the restaurant industry with a company that values its people and rewards hard work.

Job Requirements

Must be 21 years of age or older
must have a valid driver’s license, vehicle insurance, and reliable transportation
open availability and the ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
required minimum education: high school diploma or equivalent and some college preferred
3-5 years management experience required
restaurant management experience preferred

Job Qualifications

Must be 21 years of age or older
must have a valid driver’s license, vehicle insurance, and reliable transportation
open availability and the ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
required minimum education: high school diploma or equivalent and some college preferred
3-5 years management experience required
restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
food safety certification and manager certification
any additional training required by Zax LLC
ensure that the restaurant delivers great experiences to guests
maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
plan and delegate shift assignments including communicating expectations and adjusting as needed
ensure service, product quality, and cleanliness standards are consistently upheld
create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
strive to increase sales by building community relationships and providing outstanding product and service
control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
complete performance reviews for crew members and assist with performance reviews for managers
maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
utilize management tools and keep neat, accurate, and current records
review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
ensure the team works safely and follows all safety guidelines and procedures
escalate concerns to your supervisor when appropriate
all other duties necessary to ensure restaurant operations function properly