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Job Overview
Employment Type
Full-time
Compensation
Salary
Up to $65,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
performance bonuses
Career development opportunities
Job Description
Potbelly Sandwich Shops is a popular fast-casual restaurant brand that began in 1977 in Chicago as a small antique store that transformed into a neighborhood sandwich shop known for its delicious, craveable food and vibrant atmosphere. Today, Potbelly has expanded to more than 400 locations across the United States, maintaining its commitment to providing great food and excellent customer service in a fun, friendly environment. Known for its signature hot sandwiches, fresh salads, and hand-dipped shakes, Potbelly has built a loyal customer base by fostering good vibes and a positive culture not just for customers but also for its employees.... Show More
Job Requirements
- high school degree
- minimum of 2 years general manager experience in restaurant or retail environment with P&L responsibility
- open availability
- food safety certification through ServSafe, National Registry of Food Safety Professionals, or National Environmental Health Association
- ability to understand and communicate in English verbally and in writing
- ability to spend 80 to 90 percent of time on shop floor
- strong financial literacy
- strong communication and interpersonal skills
- ability to multi-task, prioritize and organize
- ability to lead, coach and develop employees
- ability to manage costs and budgets
- ability to follow company policies and procedures
Job Qualifications
- minimum of at least 2 years as a general manager in a restaurant or retail environment with P&L responsibility
- experience in the restaurant industry preferred
- high school degree required, bachelor's degree preferred
- strong business acumen and ability to see big picture
- ability to manage a fast-paced, high-volume, clean, customer-focused restaurant
- open availability
- food safety certification required
- excellent communication skills
- strong time-management and multi-tasking abilities
- exceptional customer service skills
- ability to select, develop, inspire and manage strong teams
- ability to delegate, follow-up and hold team accountable
- ability to create and execute effective plans to build the business
- proficiency in Microsoft Office
- financial literacy
- ability to understand financial reports
- positive leadership qualities including humility and self-confidence
Job Duties
- select and hire great employees who represent Potbelly values
- train and develop all employees to the next level
- assess staff abilities and create and implement effective development plans
- create and enforce a plan to reduce turnover
- delegate tasks to team and provide follow-up
- hold team accountable
- build relationships among team members and provide open communication on goals during meetings
- recognize positive contributions
- provide timely and thorough performance appraisals
- educate team on and enforce personnel policies, labor laws, and safety procedures
- administer in-shop employee benefits and payroll procedures
- make customers really happy
- effectively handle customer complaints and issues
- measure customer satisfaction and execute plans to improve it
- maintain a clean, inviting shop meeting cleanliness, maintenance, and security standards
- ensure product quality, safety, and sanitation standards
- provide fast, friendly and accurate service
- continuously improve customer feedback program scores
- increase comp sales and deliver budgeted sales each period
- create marketing plan and lead local shop marketing
- create shop plan to continuously improve the business
- control cost of goods, variances, and inventories
- staff and schedule appropriately to control labor costs
- ensure proper cash handling and deposit procedures
- ensure appropriate inventory and ordering systems
- demonstrate financial literacy and ability to understand financial reports
- increase flow-through
- follow expectations and guidelines set by Potbelly
- maintain strong communication and leadership skills
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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