Restaurant General Manager

Raleigh, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

weekly pay

performance bonuses

meal discounts

Corporate discounts

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

401k plan

Paid Time Off

Paid parental leave

Employee assistance program

Pre-tax commuter benefits

flexible spending accounts

Dependent care accounts

development opportunities

Job Description

Shake Shack is a leading hospitality brand that began as a humble hot dog cart in New York City's Madison Square Park, founded by Danny Meyer, the founder and CEO of Union Square Hospitality Group. It has since grown into one of the fastest-growing and most beloved brands in the restaurant industry, known for its commitment to high-quality food and exceptional hospitality. With a strong foundation rooted in giving back to the community, Shake Shack continues to craft unforgettable dining experiences while promoting a culture of inclusivity, respect, and continuous learning. The company places a strong emphasis on putting its people first, nurturing a work environment that supports collaboration, mentorship, and personal and professional growth. The mission to Stand For Something Good resonates throughout every aspect of the business, from its team members to the neighborhoods it serves, ensuring ethical practices and a positive impact on all fronts.

The role of Restaurant General Manager at Shake Shack is designed for dynamic, driven individuals who are passionate about hospitality and leadership. This position offers the opportunity to lead an energetic team, uphold outstanding standards of quality and service, and drive the business forward through effective management of financial goals, inventory, and team development. As a General Manager, you will be directly responsible for fostering a fun and inclusive atmosphere while ensuring compliance with health, safety, and operational protocols. The role demands a hands-on leadership style, including coaching and mentoring team members, managing payroll and employee schedules, and actively promoting the Shake Shack brand within the local community. General Managers are key players in maintaining the high standards that have made Shake Shack a standout name in the industry, balancing the dual objectives of achieving profitability and delivering exceptional customer experiences.

Employment at Shake Shack is characterized by a supportive culture offering endless opportunities for learning and growth. The company values versatility and an adaptable approach, expecting leaders to manage multiple priorities effectively in a fast-paced, high-volume restaurant environment. Salary details are competitive and reflect the responsibilities held by the General Manager, with added incentives like performance bonuses that reward success. Being part of the #ShackFam means access to ongoing training programs, comprehensive benefits, and an environment that celebrates individuality while working together to achieve shared goals. This is a prime opportunity for those who thrive in a vibrant team-oriented setting and want to be an integral part of a journey that makes a meaningful impact on both the business and the communities Shake Shack serves.

Job Requirements

Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
working knowledge of restaurant operations
ability to learn and train others on all aspects of the Shack operations
demonstrated ability to champion hospitality and motivate team members
strong leadership skills with a focus on coaching
knowledge in financial aspects of business operations
minimum 3 years of p&l responsibilities
food handler certification preferred
willingness to work flexible hours

Job Qualifications

Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
ability to learn and train others on all aspects of the Shack operations
demonstrated ability to champion hospitality and motivate team members
strong leadership skills with a focus on coaching and achieving excellence
knowledgeable in all financial aspects of business operations
minimum 3 years of p&l responsibilities
food handler certification, preferred
willingness to work flexible hours

Job Duties

Lead, coach and develop team members
manage inventory, quality and safety protocols
meet and exceed financial and profitability goals by managing budget
maintain top-notch standards of excellence and hospitality
drive sales and profits while developing people
implement company policies, procedures and strategies to promote effective local and state health and safety code compliance
manage payroll and scheduling
promote the brand in the local community through word-of-mouth and restaurant events