Restaurant General Manager

San Jose Mineta International Airport (SJC) is one of the busiest transportation hubs in the region, providing vital connections for travelers both domestically and internationally. Located in a vibrant metropolitan area, SJC serves millions of passengers each year and is known for its efficient operations and passenger-friendly services. The airport hosts a diverse range of amenities including retail outlets, lounges, and a variety of dining options catering to all tastes and preferences. Among these dining venues is SSP America, a premier operator specializing in airport restaurants with a significant presence across North America. SSP America prides itself on delivering exceptional culinary experiences by bringing local favorites to the airport environment, ensuring travelers enjoy quality and comfort during their journeys. With operations in over 60 airports, SSP America is a leader in airport food services, emphasizing innovation, quality, and customer satisfaction.

Joining SSP America as a Restaurant Manager at San Jose Mineta International Airport will place you at the forefront of a dynamic and fast-paced hospitality environment. This role involves managing a full-service restaurant with a bar concept, one of the most challenging and rewarding segments within the airport food service industry. As a Restaurant Manager, you will be responsible for overseeing all aspects of the restaurant's operations to ensure a superior guest experience, effective team leadership, and strong financial results. The position offers competitive compensation ranging between $82,000 and $84,000 per year, supplemented by potential quarterly bonuses and a year-end super bonus, reflecting the company’s commitment to rewarding performance and dedication.

Airport restaurants operate differently compared to traditional dining establishments due to the high volume of guests, stringent safety and compliance standards, and the need for precise coordination with airport authorities. This role is ideal for candidates who desire rapid career growth and the chance to work within a nationally recognized company that promotes leadership and accountability. Responsibilities include cost control, ordering and scheduling staff efficiently, hiring and training team members, and maintaining exceptional hospitality standards. You will also ensure food quality and safety compliance while collaborating closely with airport leadership to meet operational goals and enhance the overall customer experience.

To succeed as a Restaurant Manager with SSP America, you will need a minimum of three years of experience managing a full-service restaurant with a bar, strong financial acumen, and the ability to thrive in high-volume, multi-priority settings. You should be adept at leading diverse teams with a mindset oriented towards service excellence, coaching, and accountability. Comfort with POS systems, Microsoft Office, and other operational tools is essential. The company values employees who are eager to grow, offering strong support for career progression within a national footprint spanning numerous airports.

Working with SSP America brings many benefits, including quarterly and year-end bonuses, a dynamic airport work environment, and extensive career advancement opportunities. Employees enjoy comprehensive medical, dental, and vision insurance, along with life and AD&D insurance, employee assistance programs, and voluntary benefits such as critical illness, accident, hospital indemnity, and pet insurance. The company also provides a 401(k) plan with employer matching, paid time off starting at 80 hours annually, six premium paid holidays, and paid sick leave to support work-life balance. SSP America’s commitment to equal opportunity and diversity ensures an inclusive workplace where all employees can thrive and contribute meaningfully to the company’s success.