Restaurant General Manager

Athens, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a renowned fast casual restaurant chain specializing in chicken wings, chicken fingers, sandwiches, and salads. Founded in 1990 in Statesboro, Georgia, Zaxbys has grown to become a beloved dining destination across multiple states, known for its high-quality food, casual dining atmosphere, and commitment to community involvement. The company prides itself on being more than just a place to eat; it is a place where guests can have fun, spend time with friends, and enjoy great food in a welcoming environment. Zaxbys has developed a strong reputation for emphasizing quality, hospitality, and a positive customer experience. To its team members, Zaxbys offers an enjoyable, career-oriented workplace where employees can grow and develop professionally.

As the team at Zaxbys expands, an exciting opportunity has opened for a General Manager. The General Manager role involves providing comprehensive leadership and guidance to the restaurant team to foster a positive culture and high morale. This position is crucial in executing the company’s strategic plans aimed at enhancing sales, maintaining operational excellence, and delivering outstanding guest experiences. The General Manager will oversee daily restaurant operations, including staffing, team development, sales growth, cost management, and ensuring that Zaxbys brand standards are consistently met. This role offers competitive pay, bonus potential up to 24% of the annual salary paid quarterly, and many benefits such as paid time off, paid holidays, and free meals. It is a full-time management position that demands strong leadership, organizational capabilities, and a passion for the restaurant industry.

The General Manager at Zaxbys plays a key role in driving the success of the restaurant by implementing training programs, managing labor costs through effective scheduling, maintaining quality control of products and services, and fostering a supportive team environment. Additionally, the manager is responsible for ensuring compliance with health, safety, and legal standards, while actively engaging with the local community to boost restaurant visibility and sales. This position also involves conducting performance reviews, handling guest and team member concerns promptly, and using management tools to track operational metrics. Overall, the General Manager is both a role model and strategic leader dedicated to elevating Zaxbys’ standards and profitability while creating an enjoyable workplace for employees and a memorable dining experience for guests.

Job Requirements

Must be 21 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability and the ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
Required minimum education: High school diploma or equivalent and some college preferred
3-5 years management experience required
Restaurant management experience preferred

Job Qualifications

Must be 21 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability and the ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Possess leadership qualities, organizational skills, and ability to interact cooperatively with others
Required minimum education: High school diploma or equivalent and some college preferred
3-5 years management experience required
Restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
Obtain Food Safety Certification and Manager Certification and complete any additional training required by Zax LLC
Ensure the restaurant delivers great experiences to guests
Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Ensure service, product quality, and cleanliness standards are consistently upheld
Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
Strive to increase sales by building community relationships and providing outstanding product and service
Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Complete performance reviews for crew members and assist with performance reviews for managers
Maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
Utilize management tools and keep neat, accurate, and current records
Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
Handle and report guest and team member complaints, concerns, or injuries timely and in a friendly and respectful manner
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Escalate concerns to your supervisor when appropriate
Perform all other duties necessary to ensure restaurant operations function properly