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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $53,000.00 - $65,000.00
Work Schedule
Flexible
Day Shifts
Benefits
competitive pay
bonus eligible
Paid Time Off
Tuition Reimbursement
career advancement
medical benefits
401k Retirement Plan
Health and wellness programs
perks
free meal
Job Description
KFC is a globally recognized fast-food restaurant chain known for its fried chicken and a commitment to quality, customer satisfaction, and a vibrant company culture. The brand has established itself as a leader in the quick-service restaurant industry with a well-known legacy that spans decades. Operating in numerous locations worldwide, KFC focuses on delivering high-quality food and exceptional customer service. The restaurant emphasizes community engagement, equity, diversity, inclusion, and offers a thriving and supportive workplace environment for its employees. As part of its management team, KFC provides opportunities for career growth and professional development, making it an attractive choice for... Show More
Job Requirements
- 5 years of experience in restaurant or retail management
- proven ability to improve performance based on profit and loss analysis
- proficiency with digital tools and platforms
- exceptional written, verbal, and interpersonal communication skills
- solid understanding of restaurant maintenance programs
- commitment to KFC's culture and values focused on equity, inclusion, and belonging
- experience in recognizing and motivating teams
- ability to recruit top talent and train employees across performance levels
- adaptability to change with experience in supporting change management
- adherence to corporate policies and occupational health and food safety standards
Job Qualifications
- 5 years in restaurant or retail management with a strong track record in people management
- Proven ability to improve performance based on P&L analysis
- Proficient with digital tools and platforms
- Exceptional communication skills, including written, verbal, and interpersonal
- Solid understanding of restaurant maintenance programs
- Champions KFC's culture and values, with a focus on equity, inclusion, and belonging
- Experienced in recognizing and motivating teams, with a successful track record in people development
- Skilled in recruiting top talent and training both high and under-performing employees
- Adaptable to change and experienced in supporting change management
- Adheres to corporate policies and occupational health and food safety standards
Job Duties
- Recruit, onboard, and conduct orientations for top team members and shift supervisors, ensuring a strong, well-prepared team
- Develop a comprehensive training plan, mentoring assistant managers, shift supervisors, and team member trainers as well as overseeing the execution of all training and development initiatives
- Recognize and reward outstanding team member performance regularly, while fostering a culture of equity, inclusion, and belonging
- Address and resolve conflicts promptly, maintaining a positive work environment
- Personally engage with customers, swiftly resolving any issues to ensure a positive experience
- Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation
- Analyze the restaurant's financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience
- Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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