Restaurant General Manager

Denver, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible schedule

Training and Development

Job Description

Denny's is a renowned American diner-style restaurant chain famous for its 24/7 service and a menu that offers a wide variety of classic American comfort foods, including breakfast, lunch, and dinner options. Established in 1953, Denny's has grown into one of the most recognized family dining establishments in the United States and internationally. The company places a strong emphasis on delivering exceptional hospitality, ensuring that every guest experiences a welcoming and satisfying meal every time they visit. Denny's operates more than 1,700 restaurants worldwide, creating thousands of jobs and continuously expanding its market presence with a commitment to quality and guest satisfaction. The company fosters a dynamic work environment that rewards strong leadership, operational excellence, and an unwavering focus on customer service.

The position available is for a Restaurant General Manager at the Denny's location situated at 1605 NW Federal Blvd, Denver, CO 80204, within the property identified as 7203 Dennys. This role reports directly to the Area Director or District Manager and is classified as non-exempt. The General Manager position typically requires working 50 to 55 hours per week, including nights, weekends, and holidays, reflecting the demanding but rewarding nature of restaurant management in a 24/7 service business.

As a Restaurant General Manager, you will be the driving force behind the day-to-day operations of the restaurant, overseeing all facets from sales growth, profit objectives, operational execution, to ensuring an outstanding guest experience. The General Manager collaboratively develops strategic operating plans with senior leadership that align with the company’s vision and growth targets. This includes managing staffing schedules, training programs to develop both new and existing team members, inventory control, maintaining quality standards, and enforcing safety and sanitation regulations. You will monitor and manage all controllable expenses such as labor costs, food costs, and operating expenses, while analyzing financial performance reports and initiating improvement strategies.

Customer satisfaction is paramount in this role. You will lead operational activities to ensure the environment is clean and pleasant and that service quality meets the highest standards. You are expected to handle customer feedback proactively and foster a culture that embodies the company’s values, promoting respect, positivity, and flexibility among your staff. In addition to staff management, you will participate in recruitment, selection, and disciplinary processes, maintaining compliance with employment standards and legal regulations.

The General Manager must exhibit strong leadership abilities, facilitating open communication, resolving conflicts constructively, and adapting to the dynamic demands of the hospitality industry. This role demands a hands-on approach and a commitment to upholding Denny’s hospitality and operational excellence standards while maintaining a safe and efficient workplace environment. This pivotal position offers the opportunity to make a significant impact on business growth and customer loyalty through team leadership and operational expertise.

Job Requirements

High school diploma
5-7 years of management experience
college degree preferred or equivalent combination of education and experience
basic computer skills
ability to work 50-55 hours per week including nights, weekends, and holidays
ability to read, analyze, and interpret business literature
ability to write reports and business correspondence
ability to present information to groups
ability to calculate discounts, interest, commissions, and use basic algebra and geometry
ability to solve practical problems
ability to work in wet, humid, and varying temperature conditions
ability to lift up to 50 pounds
ability to stand, walk, talk, hear, taste, and smell regularly
vision abilities including close, distance, color, peripheral, depth perception, and focus adjustment

Job Qualifications

Strong knowledge of restaurant operations
ability to provide day to day results
ability to evaluate and positively impact work environment
ability to provide on-the-job training
adequate presentation skills
ability to perform essential duties satisfactorily
reasonable accommodations available for disabilities

Job Duties

Develop restaurant operating plans with Area Director/District Manager
plan, schedule, and analyze staffing including management needs
exercise discretion in addressing changing business demands
ensure menu items are prepared and served according to recipes
maintain proper inventory levels using correct ordering and yield application
ensure guest satisfaction through operational execution and clean environment
investigate customer feedback and coordinate responses
uphold company hospitality standards and comply with local, state, and federal laws
manage preventive maintenance, energy conservation, repairs, security, safety, and sanitation
promote company values and policies
participate in recruitment and selection of management and hourly employees
manage controllable expenses including labor, cash, repair and maintenance, and food costs
analyze financial reports and implement improvement plans
maintain awareness of local market trends and implement marketing programs
create and maintain positive work environment and communicate employee relations issues
handle customer concerns professionally
manage disagreements constructively
demonstrate strong leadership and flexibility