Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
weekly pay
performance bonuses
meal discounts
Corporate discounts
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k plan
Paid Time Off
Paid parental leave
Employee assistance program
Pre-tax commuter benefits
parking benefits
Flexible spending account
Dependent Care Account
development opportunities
Job Description
Shake Shack is a renowned hospitality brand that began its journey as a humble hot dog cart in New York City's Madison Square Park. Founded by Danny Meyer, a celebrated restaurateur and author of Setting the Table, Shake Shack has blossomed into a globally recognized restaurant chain known for its commitment to quality food, hospitality, and community engagement. With roots deeply embedded in fine dining and a strong emphasis on giving back to the community, Shake Shack has created a warm and inviting atmosphere for its guests and employees alike. The company values inclusivity, teamwork, and the pursuit of excellence, making it one of the fastest-growing hospitality brands today. Shake Shack is dedicated to fostering an environment where employees, affectionately known as the #ShackFam, have access to mentorship, training, and ample opportunities for personal and professional growth.
Joining Shake Shack means becoming part of a mission-driven organization committed to standing for something good in everything it does. The company prides itself on putting its people first, crafting unforgettable experiences for guests, and maintaining a fun, inclusive work environment where every team member is valued and supported. The role available is restaurant general management, designed for experienced professionals who excel in a high-volume, fast-paced setting. This position is integral to the operational success of the restaurant, requiring a leader who can inspire and develop team members, manage financial and operational goals, and uphold the highest standards of hospitality and quality.
As a Restaurant General Manager at Shake Shack, you will lead and coach your team to deliver exceptional service and maintain strict adherence to inventory, quality, and safety protocols. Managing budgets and payroll, promoting and maintaining compliance with health and safety regulations, and fostering a positive brand presence within the community are pivotal aspects of the role. You will be responsible for driving sales growth, managing profitability, and ensuring that each guest's experience aligns with Shake Shack's reputation for excellence. This role offers a dynamic and rewarding career path with the opportunity to make a tangible impact on both the restaurant and the wider community. The company also supports work-life balance by offering flexibility in scheduling and a supportive environment that encourages diversity and inclusion. As part of Shake Shack’s commitment to its employees, the role includes comprehensive benefits and incentives that reward dedication and performance.
Joining Shake Shack means becoming part of a mission-driven organization committed to standing for something good in everything it does. The company prides itself on putting its people first, crafting unforgettable experiences for guests, and maintaining a fun, inclusive work environment where every team member is valued and supported. The role available is restaurant general management, designed for experienced professionals who excel in a high-volume, fast-paced setting. This position is integral to the operational success of the restaurant, requiring a leader who can inspire and develop team members, manage financial and operational goals, and uphold the highest standards of hospitality and quality.
As a Restaurant General Manager at Shake Shack, you will lead and coach your team to deliver exceptional service and maintain strict adherence to inventory, quality, and safety protocols. Managing budgets and payroll, promoting and maintaining compliance with health and safety regulations, and fostering a positive brand presence within the community are pivotal aspects of the role. You will be responsible for driving sales growth, managing profitability, and ensuring that each guest's experience aligns with Shake Shack's reputation for excellence. This role offers a dynamic and rewarding career path with the opportunity to make a tangible impact on both the restaurant and the wider community. The company also supports work-life balance by offering flexibility in scheduling and a supportive environment that encourages diversity and inclusion. As part of Shake Shack’s commitment to its employees, the role includes comprehensive benefits and incentives that reward dedication and performance.
Job Requirements
- Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
- Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
- Ability to learn and train others on all aspects of the Shack operations
- Strong leadership skills with a focus on coaching and achieving excellence
- Knowledgeable in all financial aspects of business operations
- Minimum 3 years of P&L responsibilities
- Food handler certification, preferred
- Willingness to work flexible hours
Job Qualifications
- Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
- Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
- Ability to learn and train others on all aspects of the Shack operations
- Demonstrated ability to champion hospitality and motivate team members
- Strong leadership skills with a focus on coaching and achieving excellence
- Knowledgeable in all financial aspects of business operations
- Minimum 3 years of P&L responsibilities
- Food handler certification, preferred
- Willingness to work flexible hours
Job Duties
- Lead, coach and develop team members
- Manage inventory, quality, and safety protocols
- Meet and exceed financial and profitability goals by managing budget
- Maintain top-notch standards of excellence and hospitality
- Drive sales and profits while developing people
- Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance
- Manage payroll and scheduling
- Promote the brand in the local community through word-of-mouth and restaurant events
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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