Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Career development opportunities
Retirement Plan
Job Description
BURGER KING is a globally recognized fast food restaurant chain known for its high-quality, great-tasting, and affordable food offerings. Founded in 1954, BURGER KING has grown to become the second largest fast food hamburger chain in the world, proudly holding the title of the original HOME OF THE WHOPPER. With more than 11 million guests visiting BURGER KING restaurants every day, our brand has established a strong legacy based on premium ingredients, signature recipes, and family-friendly dining experiences that have resonated with customers for over 50 years. BURGER KING operates a wide network of restaurants that emphasize a commitment to customer satisfaction and operational excellence, positioning itself as a leader within the fast food industry.
The Restaurant General Manager (RGM) role at BURGER KING is a pivotal leadership position focused on driving the overall success of a single restaurant by managing profitability, guest satisfaction, people, and operations. As the executive leader of the restaurant, the RGM is responsible for overseeing daily operations under the guidance of the District Manager and directly managing a diverse team comprising an Assistant Manager, Hourly Shift Coordinators, and 20 to 45 Team Members. The RGM is accountable for the restaurant's P&L, ensuring the business meets its financial goals through strategic planning and operational controls while fostering a customer-centric environment that encourages exceptional guest experiences.
To succeed in this role, the RGM actively drives sales by promoting proactive guest service, developing team members, and efficiently managing restaurant operations. The position demands a hands-on approach to motivate employees, maintain high standards of cleanliness and service, and respond swiftly to guest feedback to resolve issues and enhance the overall customer experience. The RGM also plays a key role in community engagement and local marketing efforts to attract new guests and build stronger connections within the service area.
People management is integral to the RGM's responsibilities, including leading recruitment efforts, onboarding new staff with comprehensive training, and implementing recognition and coaching programs to elevate team performance. This role requires excellent leadership capabilities to inspire and develop individuals across multiple positions within the restaurant. Additionally, the RGM ensures compliance with relevant government regulations, employment laws, and BURGER KING policies, maintaining operational and brand standards that uphold the company's reputation.
The Restaurant General Manager position is suitable for individuals with previous restaurant management experience, strong financial acumen, and a passion for delivering superior customer service. The role demands flexibility to work evenings, weekends, holidays, and long or irregular shifts as needed to support the restaurant's success. This full-time role offers an exciting opportunity to lead a dynamic team in a fast-paced, customer-focused environment at a globally recognized brand with a rich history and commitment to quality.
The Restaurant General Manager (RGM) role at BURGER KING is a pivotal leadership position focused on driving the overall success of a single restaurant by managing profitability, guest satisfaction, people, and operations. As the executive leader of the restaurant, the RGM is responsible for overseeing daily operations under the guidance of the District Manager and directly managing a diverse team comprising an Assistant Manager, Hourly Shift Coordinators, and 20 to 45 Team Members. The RGM is accountable for the restaurant's P&L, ensuring the business meets its financial goals through strategic planning and operational controls while fostering a customer-centric environment that encourages exceptional guest experiences.
To succeed in this role, the RGM actively drives sales by promoting proactive guest service, developing team members, and efficiently managing restaurant operations. The position demands a hands-on approach to motivate employees, maintain high standards of cleanliness and service, and respond swiftly to guest feedback to resolve issues and enhance the overall customer experience. The RGM also plays a key role in community engagement and local marketing efforts to attract new guests and build stronger connections within the service area.
People management is integral to the RGM's responsibilities, including leading recruitment efforts, onboarding new staff with comprehensive training, and implementing recognition and coaching programs to elevate team performance. This role requires excellent leadership capabilities to inspire and develop individuals across multiple positions within the restaurant. Additionally, the RGM ensures compliance with relevant government regulations, employment laws, and BURGER KING policies, maintaining operational and brand standards that uphold the company's reputation.
The Restaurant General Manager position is suitable for individuals with previous restaurant management experience, strong financial acumen, and a passion for delivering superior customer service. The role demands flexibility to work evenings, weekends, holidays, and long or irregular shifts as needed to support the restaurant's success. This full-time role offers an exciting opportunity to lead a dynamic team in a fast-paced, customer-focused environment at a globally recognized brand with a rich history and commitment to quality.
Job Requirements
- Must be at least 18 years of age
- high school diploma or GED required
- 1-2 years of restaurant management experience
- strong leadership and communication skills
- ability to prioritize and meet deadlines
- available to work flexible hours including evenings, weekends, and holidays
Job Qualifications
- High school diploma or GED
- 1-2 years of previous restaurant management experience
- strong understanding of P&L management
- demonstrated leadership skills
- understanding of guest service principles
- effective time management
- ability to work evenings, weekends, and holidays
- ability to work long or irregular shifts
Job Duties
- Manage the restaurant profitability and P&L
- drive sales through proactive guest service and operations management
- motivate and direct team members to exceed guest expectations
- manage the guest experience and respond to guest issues
- lead recruitment and onboarding of new team members
- provide coaching and feedback to staff
- enforce compliance with government regulations and brand standards
- perform duties of Assistant Manager and Hourly Shift Coordinator as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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