Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Benefits
competitive pay
bonus eligible
Paid Time Off
Tuition Reimbursement
Scholarship Opportunities
career advancement
Professional Development
medical benefits
401k Retirement Plan
free meal each shift
KFC Foundation programs
Job Description
KFC, a leading global fast-food restaurant chain known for its signature fried chicken and commitment to quality, is seeking a passionate and experienced Restaurant General Manager. KFC operates in the quick-service restaurant industry, recognized for delivering consistent, high-quality food and exceptional customer service across its extensive network of locations worldwide. The company not only focuses on providing great food but also prioritizes culture, inclusivity, and career growth for its employees, making it a highly desirable place for those looking to build a rewarding career in restaurant management.
As the Restaurant General Manager at KFC, you will play a pivotal role in driving the success of the restaurant by leading and inspiring a dynamic team. Your core responsibility will be recruiting, training, and developing a top-performing team committed to delivering exceptional customer experiences. You will be instrumental in setting the gold standard for operations, which others aspire to, by fostering a vibrant, optimistic, and rewarding work culture. This role emphasizes the empowerment of your team, recognizing outstanding performance, and creating opportunities for career advancement within the company.
The role involves managing day-to-day operations with a sharp focus on operational excellence, employee development, and financial performance. You will oversee the recruitment process by onboarding and orienting new team members and shift supervisors, ensuring they are equipped to meet KFC’s high standards. Training development is a significant part of your role as you will mentor assistant managers, shift supervisors, and team member trainers to execute comprehensive training initiatives successfully. Maintaining a positive and inclusive work environment by addressing conflicts swiftly and promoting equity and belonging is essential to your leadership style.
Customer engagement is another critical aspect of your responsibilities. You will personally interact with customers to resolve any issues quickly, ensuring the restaurant consistently provides a positive dining experience that meets KFC’s brand standards. You will also be responsible for strategically scheduling staff to optimize customer service and coaching the management team on brand standards. Leading product rollout meetings to ensure smooth implementation of new menu items or campaigns underscores the operational leadership component of the job.
Financial acumen is vital in this role. You will analyze the restaurant’s financial performance, manage budgets, and develop strategies that maximize profitability without compromising the quality of service and customer satisfaction. Staying abreast of competitors’ strategies, including their digital presence and loyalty programs, will allow you to keep KFC ahead in the market.
This full-time management position offers competitive pay and bonus eligibility along with comprehensive benefits. The work environment at KFC encourages a work-hard, play-hard attitude, balancing professional growth with enjoyable employee experiences. With benefits including tuition reimbursement, scholarship opportunities, medical benefits, 401k retirement plan, and special KFC Foundation Programs providing free college tuition and hardship assistance, this role is ideal for individuals committed to long-term career development in the restaurant industry. Joining KFC means becoming part of a global community that values diversity, fosters inclusion, and is dedicated to nurturing talent and rewarding hard work.
As the Restaurant General Manager at KFC, you will play a pivotal role in driving the success of the restaurant by leading and inspiring a dynamic team. Your core responsibility will be recruiting, training, and developing a top-performing team committed to delivering exceptional customer experiences. You will be instrumental in setting the gold standard for operations, which others aspire to, by fostering a vibrant, optimistic, and rewarding work culture. This role emphasizes the empowerment of your team, recognizing outstanding performance, and creating opportunities for career advancement within the company.
The role involves managing day-to-day operations with a sharp focus on operational excellence, employee development, and financial performance. You will oversee the recruitment process by onboarding and orienting new team members and shift supervisors, ensuring they are equipped to meet KFC’s high standards. Training development is a significant part of your role as you will mentor assistant managers, shift supervisors, and team member trainers to execute comprehensive training initiatives successfully. Maintaining a positive and inclusive work environment by addressing conflicts swiftly and promoting equity and belonging is essential to your leadership style.
Customer engagement is another critical aspect of your responsibilities. You will personally interact with customers to resolve any issues quickly, ensuring the restaurant consistently provides a positive dining experience that meets KFC’s brand standards. You will also be responsible for strategically scheduling staff to optimize customer service and coaching the management team on brand standards. Leading product rollout meetings to ensure smooth implementation of new menu items or campaigns underscores the operational leadership component of the job.
Financial acumen is vital in this role. You will analyze the restaurant’s financial performance, manage budgets, and develop strategies that maximize profitability without compromising the quality of service and customer satisfaction. Staying abreast of competitors’ strategies, including their digital presence and loyalty programs, will allow you to keep KFC ahead in the market.
This full-time management position offers competitive pay and bonus eligibility along with comprehensive benefits. The work environment at KFC encourages a work-hard, play-hard attitude, balancing professional growth with enjoyable employee experiences. With benefits including tuition reimbursement, scholarship opportunities, medical benefits, 401k retirement plan, and special KFC Foundation Programs providing free college tuition and hardship assistance, this role is ideal for individuals committed to long-term career development in the restaurant industry. Joining KFC means becoming part of a global community that values diversity, fosters inclusion, and is dedicated to nurturing talent and rewarding hard work.
Job Requirements
- 5 years in restaurant or retail management with a strong track record in people management
- Proven ability to improve performance based on p&l analysis
- Proficient with digital tools and platforms
- Exceptional communication skills, including written, verbal, and interpersonal
- Solid understanding of restaurant maintenance programs
- Champions kfc’s culture and values, with a focus on equity, inclusion and belonging
- Experienced in recognizing and motivating teams, with a successful track record in people development
- Skilled in recruiting top talent and training both high and under-performing employees
- Adaptable to change and experienced in supporting change management
- Adheres to corporate policies and occupational health and food safety standards
Job Qualifications
- 5 years in restaurant or retail management with a strong track record in people management
- Proven ability to improve performance based on P&L analysis
- Proficient with digital tools and platforms
- Exceptional communication skills, including written, verbal, and interpersonal
- Solid understanding of restaurant maintenance programs
- Champions KFC’s culture and values, with a focus on equity, inclusion and belonging
- Experienced in recognizing and motivating teams, with a successful track record in people development
- Skilled in recruiting top talent and training both high and under-performing employees
- Adaptable to change and experienced in supporting change management
- Adheres to corporate policies and occupational health and food safety standards
Job Duties
- Recruit, onboard, and conduct orientations for top team members and shift supervisors, ensuring a strong, well-prepared team
- Develop a comprehensive training plan, mentoring assistant managers, shift supervisors, and team member trainers as well as overseeing the execution of all training and development initiatives
- Recognize and reward outstanding team member performance regularly, while fostering a culture of equity, inclusion and belonging
- Address and resolve conflicts promptly, maintaining a positive work environment
- Personally engage with customers, swiftly resolving any issues to ensure a positive experience
- Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation
- Analyze the restaurant’s financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience
- Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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