Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
weekly pay
performance bonuses
meal discounts
Corporate discounts
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k plan
Paid Time Off
Paid parental leave
Employee assistance program
Commuter Benefits
Flexible spending account
Dependent Care Account
development opportunities
Job Description
Shake Shack is a renowned hospitality brand that has grown rapidly from its humble beginnings as a hot dog cart in New York City’s Madison Square Park to an iconic global leader in the restaurant industry. Founded by Danny Meyer, the CEO of Union Square Hospitality Group and author of the best-selling book Setting the Table, Shake Shack has cultivated a reputation for delivering high quality food and unforgettable dining experiences with a focus on hospitality. The company’s commitment extends beyond food to creating vibrant communities and positive workplaces where employees, known as the #ShackFam, are valued and supported.
At Shake Shack, the mission to "Stand For Something Good" drives all aspects of the business — from how the team interacts with guests and each other, to how the company supports neighborhoods and gives back. With a culture centered on inclusivity, mentorship, and personal growth, Shake Shack provides employees with extensive training, regular performance bonuses, and opportunities for advancement in a fun and engaging environment. The workplace culture thrives on collaboration, respect, and a shared passion for excellence.
The General Manager role at Shake Shack is a pivotal leadership position responsible for managing all aspects of restaurant operations in a high-volume and fast-paced environment. As a General Manager, you will lead, coach, and develop team members to deliver outstanding hospitality, ensuring the brand’s high standards for food quality, safety, and guest service are consistently met and exceeded. You will be entrusted with managing financial goals, including budgeting, payroll, and profitability, as well as implementing company policies to ensure compliance with local and state health and safety codes.
This role is perfect for an experienced hospitality professional passionate about both people and performance. You’ll drive sales and profits while fostering a workplace where employees are motivated and empowered to achieve excellence. Your responsibilities will include inventory oversight, scheduling, local community engagement, and maintaining top-notch operational standards. Strong leadership skills, a deep understanding of restaurant operations, and the ability to foster a positive team environment are essential qualities for success.
Working at Shake Shack means more than just having a job — it means joining a community that cares about the personal and professional success of its people. You will enjoy weekly pay and performance bonuses, meal discounts, medical benefits, paid time off, and numerous incentives that support your well-being and career growth. Whether you’re looking to advance within the company or gain meaningful experience in hospitality management, Shake Shack offers a supportive platform to help you thrive. Join Shake Shack and be a part of something good, making an impact every day by delivering exceptional hospitality and fostering community connections.
At Shake Shack, the mission to "Stand For Something Good" drives all aspects of the business — from how the team interacts with guests and each other, to how the company supports neighborhoods and gives back. With a culture centered on inclusivity, mentorship, and personal growth, Shake Shack provides employees with extensive training, regular performance bonuses, and opportunities for advancement in a fun and engaging environment. The workplace culture thrives on collaboration, respect, and a shared passion for excellence.
The General Manager role at Shake Shack is a pivotal leadership position responsible for managing all aspects of restaurant operations in a high-volume and fast-paced environment. As a General Manager, you will lead, coach, and develop team members to deliver outstanding hospitality, ensuring the brand’s high standards for food quality, safety, and guest service are consistently met and exceeded. You will be entrusted with managing financial goals, including budgeting, payroll, and profitability, as well as implementing company policies to ensure compliance with local and state health and safety codes.
This role is perfect for an experienced hospitality professional passionate about both people and performance. You’ll drive sales and profits while fostering a workplace where employees are motivated and empowered to achieve excellence. Your responsibilities will include inventory oversight, scheduling, local community engagement, and maintaining top-notch operational standards. Strong leadership skills, a deep understanding of restaurant operations, and the ability to foster a positive team environment are essential qualities for success.
Working at Shake Shack means more than just having a job — it means joining a community that cares about the personal and professional success of its people. You will enjoy weekly pay and performance bonuses, meal discounts, medical benefits, paid time off, and numerous incentives that support your well-being and career growth. Whether you’re looking to advance within the company or gain meaningful experience in hospitality management, Shake Shack offers a supportive platform to help you thrive. Join Shake Shack and be a part of something good, making an impact every day by delivering exceptional hospitality and fostering community connections.
Job Requirements
- Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
- Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
- Ability to learn and train others on all aspects of the Shack operations
- Demonstrated ability to champion hospitality and motivate team members
- Strong leadership skills with a focus on coaching and achieving excellence
- Knowledgeable in all financial aspects of business operations
- Minimum 3 years of profit and loss responsibilities
- Food handler certification, preferred
- Willingness to work flexible hours
Job Qualifications
- Minimum 3 years of Restaurant General Management experience in a high volume, fast-paced environment
- Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
- Ability to learn and train others on all aspects of the Shack operations
- Demonstrated ability to champion hospitality and motivate team members
- Strong leadership skills with a focus on coaching and achieving excellence
- Knowledgeable in all financial aspects of business operations
- Minimum 3 years of P&L responsibilities
- Food handler certification, preferred
- Willingness to work flexible hours
Job Duties
- Lead, coach and develop team members
- Manage inventory, quality, and safety protocols
- Meet and exceed financial and profitability goals by managing budget
- Maintain top-notch standards of excellence and hospitality
- Drive sales and profits while developing people
- Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance
- Manage payroll and scheduling
- Promote the brand in the local community through word-of-mouth and restaurant events
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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