Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
competitive pay
bonus eligible
Paid Time Off
Scholarship Opportunities
career advancement
medical benefits
free meal
Job Description
KFC is a globally recognized restaurant franchise renowned for its delicious fried chicken and exceptional customer service. As a leading player in the quick-service restaurant industry, KFC continuously strives to deliver outstanding dining experiences through its commitment to quality, innovation, and a strong brand culture. The company embraces a vibrant work environment that focuses on teamwork, diversity, and professional growth opportunities for its employees. With a vast network of locations, KFC provides a dynamic and fast-paced atmosphere that encourages leadership development and operational excellence. Joining KFC means becoming part of a passionate team dedicated to exceeding customer expectations and setting high standards in the restaurant industry.
The role of Restaurant General Manager at KFC is a pivotal leadership position responsible for managing daily operations and inspiring a high-performing team. This position requires an individual who can handpick, recruit, and train a motivated crew dedicated to delivering exceptional customer experiences. As General Manager, you will set the gold standard for operational excellence and team performance, guiding your staff towards promotions and long-term career success. Your leadership will cultivate a culture that is vibrant, optimistic, and rewarding, emphasizing equity, inclusion, and belonging. You will actively engage with customers to ensure satisfaction and swiftly resolve any issues. On a daily basis, you will oversee recruitment, onboarding, orientations, and comprehensive training initiatives, mentoring assistant managers and team member trainers.
Additionally, you will be responsible for staff scheduling to optimize customer service, coaching management on brand standards, and leading product rollout meetings. Financial performance analysis and budget management are crucial components of the role, where you will develop strategies to maximize profitability without compromising customer satisfaction. Staying informed about competitors and industry trends will empower you to elevate the restaurant's digital presence and loyalty programs. The Restaurant General Manager position at KFC offers competitive pay, bonus eligibility, paid time off including vacation, scholarship opportunities, career advancement, medical benefits from day one, and unique foundation programs such as free college tuition at WGU and hardship assistance. This role is ideal for experienced restaurant managers passionate about leading teams, driving results, and fostering a positive workplace culture in a globally respected brand.
The role of Restaurant General Manager at KFC is a pivotal leadership position responsible for managing daily operations and inspiring a high-performing team. This position requires an individual who can handpick, recruit, and train a motivated crew dedicated to delivering exceptional customer experiences. As General Manager, you will set the gold standard for operational excellence and team performance, guiding your staff towards promotions and long-term career success. Your leadership will cultivate a culture that is vibrant, optimistic, and rewarding, emphasizing equity, inclusion, and belonging. You will actively engage with customers to ensure satisfaction and swiftly resolve any issues. On a daily basis, you will oversee recruitment, onboarding, orientations, and comprehensive training initiatives, mentoring assistant managers and team member trainers.
Additionally, you will be responsible for staff scheduling to optimize customer service, coaching management on brand standards, and leading product rollout meetings. Financial performance analysis and budget management are crucial components of the role, where you will develop strategies to maximize profitability without compromising customer satisfaction. Staying informed about competitors and industry trends will empower you to elevate the restaurant's digital presence and loyalty programs. The Restaurant General Manager position at KFC offers competitive pay, bonus eligibility, paid time off including vacation, scholarship opportunities, career advancement, medical benefits from day one, and unique foundation programs such as free college tuition at WGU and hardship assistance. This role is ideal for experienced restaurant managers passionate about leading teams, driving results, and fostering a positive workplace culture in a globally respected brand.
Job Requirements
- 5 years in restaurant or retail management with a strong track record in people management
- Proven ability to improve performance based on P&L analysis
- Proficient with digital tools and platforms
- Exceptional communication skills including written, verbal, and interpersonal
- Solid understanding of restaurant maintenance programs
- Champions KFC's culture and values with a focus on equity, inclusion and belonging
- Experienced in recognizing and motivating teams with a successful track record in people development
- Skilled in recruiting top talent and training both high and under-performing employees
- Adaptable to change and experienced in supporting change management
- Adheres to corporate policies and Occupational Health and Food Safety standards
Job Qualifications
- 5 years in restaurant or retail management with a strong track record in people management
- Proven ability to improve performance based on P&L analysis
- Proficient with digital tools and platforms
- Exceptional communication skills including written, verbal, and interpersonal
- Solid understanding of restaurant maintenance programs
- Champions KFC's culture and values with a focus on equity, inclusion and belonging
- Experienced in recognizing and motivating teams with a successful track record in people development
- Skilled in recruiting top talent and training both high and under-performing employees
- Adaptable to change and experienced in supporting change management
Job Duties
- Recruit, onboard, and conduct orientations for top team members and shift supervisors
- Develop a comprehensive training plan, mentor assistant managers, shift supervisors, and team member trainers
- Recognize and reward outstanding team member performance regularly
- Address and resolve conflicts promptly, maintaining a positive work environment
- Personally engage with customers, swiftly resolving any issues to ensure a positive experience
- Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards, and lead product rollout meetings
- Analyze the restaurant's financial performance, manage the budget, and develop strategies to maximize profitability without compromising the customer experience
- Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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