Restaurant General Manager

Louisville, KY, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

A work environment where you can come as you are

weekly pay

performance bonuses

Shake Shack Meal Discounts

Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more

Medical insurance

Dental Insurance

Vision Insurance

Employer Paid Life Insurance

Employer paid disability insurance

401k plan with company match

Paid Time Off

Paid parental leave

Access to Employee Assistance Program on Day 1

Pre-Tax Commuter and Parking Benefits

flexible spending accounts

Dependent care accounts

Development and growth opportunities

Job Description

Shake Shack is a leading hospitality brand known for its commitment to quality food and exceptional hospitality experiences. Founded by Danny Meyer, the company started as a humble hot dog cart in New York City’s Madison Square Park and quickly gained popularity among locals and visitors. With its roots in fine dining and a strong dedication to community engagement, Shake Shack has grown dramatically while maintaining its core values of excellence and social responsibility. Today, it operates numerous locations serving high-quality food with a focus on delivering warm, memorable service in every interaction. The company prides itself on fostering a positive work environment where employees can thrive, learn, and grow within a supportive, inclusive culture. At Shake Shack, the philosophy of 'Standing for Something Good' guides all actions, emphasizing integrity, teamwork, and giving back to the community.

The role of Restaurant General Manager at Shake Shack is an exciting leadership opportunity for individuals passionate about hospitality and operational excellence. This position entails managing all facets of restaurant performance, including team development, inventory control, quality assurance, and financial oversight. The General Manager leads by example, coaching team members to uphold Shake Shack’s high standards of hospitality and operational efficiency. Key responsibilities include managing budgets, meeting financial goals, ensuring compliance with health and safety regulations, and fostering a welcoming environment for both guests and staff. This role also requires active participation in community engagement initiatives to promote the brand locally through events and word-of-mouth advocacy. Candidates for this role typically have extensive experience in high-volume, fast-paced restaurant settings and demonstrate strong leadership capabilities with a focus on coaching and motivating their teams. Shake Shack values individuals who are dedicated to cultivating an inclusive and enjoyable workplace where diverse perspectives are celebrated and every team member feels empowered. By joining the Shake Shack team, the General Manager will be part of a renowned hospitality brand known for innovation, integrity, and a commitment to employee development.

Job Requirements

Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
ability to learn and train others on all aspects of the Shack operations
demonstrated ability to champion hospitality and motivate team members
strong leadership skills with a focus on coaching and achieving excellence
knowledgeable in all financial aspects of business operations
minimum 3 years of P and L responsibilities
food handler certification preferred
willingness to work flexible hours

Job Qualifications

Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
ability to learn and train others on all aspects of the Shack operations
demonstrated ability to champion hospitality and motivate team members
strong leadership skills with a focus on coaching and achieving excellence
knowledgeable in all financial aspects of business operations
minimum 3 years of P and L responsibilities
food handler certification preferred
willingness to work flexible hours

Job Duties

Lead, coach and develop team members
manage inventory, quality, and safety protocols
meet and exceed financial and profitability goals by managing budget
maintain top-notch standards of excellence and hospitality
drive sales and profits while developing people
implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance
manage payroll and scheduling
promote the brand in the local community through word-of-mouth and restaurant events