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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
competitive pay
bonus eligible
Paid Time Off
Scholarship Opportunities
career advancement
medical benefits
free meal
Job Description
KFC is a globally recognized fast-food restaurant chain specializing in fried chicken, known for its commitment to quality, customer satisfaction, and community engagement. As a leader in the quick-service restaurant industry, KFC operates numerous locations worldwide, offering a diverse menu and a unique dining experience. The company's strong brand presence and innovative approach to customer service make it an exciting place to build a career in restaurant management.
The Restaurant General Manager role at KFC is a pivotal leadership position responsible for overseeing daily operations, leading and inspiring a team, and driving business success. This full-time role involves recruiting, ... Show More
The Restaurant General Manager role at KFC is a pivotal leadership position responsible for overseeing daily operations, leading and inspiring a team, and driving business success. This full-time role involves recruiting, ... Show More
Job Requirements
- Adheres to corporate policies and occupational health and food safety standards
- 5 years in restaurant or retail management with a strong track record in people management
- Proven ability to improve performance based on P&L analysis
- Proficient with digital tools and platforms
- Exceptional communication skills including written, verbal, and interpersonal
- Solid understanding of restaurant maintenance programs
- Champions KFC's culture and values with a focus on equity, inclusion and belonging
- Experienced in recognizing and motivating teams with a successful track record in people development
- Skilled in recruiting top talent and training both high and under-performing employees
- Adaptable to change and experienced in supporting change management
Job Qualifications
- 5 years in restaurant or retail management with a strong track record in people management
- Proven ability to improve performance based on P&L analysis
- Proficient with digital tools and platforms
- Exceptional communication skills including written, verbal, and interpersonal
- Solid understanding of restaurant maintenance programs
- Champions KFC's culture and values with a focus on equity, inclusion and belonging
- Experienced in recognizing and motivating teams with a successful track record in people development
- Skilled in recruiting top talent and training both high and under-performing employees
- Adaptable to change and experienced in supporting change management
Job Duties
- Recruit, onboard, and conduct orientations for top team members and shift supervisors ensuring a strong, well-prepared team
- Develop a comprehensive training plan, mentoring assistant managers, shift supervisors, and team member trainers as well as overseeing the execution of all training and development initiatives
- Recognize and reward outstanding team member performance regularly, while fostering a culture of equity, inclusion and belonging
- Address and resolve conflicts promptly, maintaining a positive work environment
- Personally engage with customers, swiftly resolving any issues to ensure a positive experience
- Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation
- Analyze the restaurant's financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience
- Stay informed about competitors and aim to exceed their standards in all aspects including digital presence and loyalty programs
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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