Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
competitive pay
bonus eligible
Paid Time Off
Scholarship Opportunities
career advancement
medical benefits
free meal
Job Description
KFC is a globally recognized fast-food restaurant chain specializing in fried chicken, known for its commitment to quality, customer satisfaction, and community engagement. As a leader in the quick-service restaurant industry, KFC operates numerous locations worldwide, offering a diverse menu and a unique dining experience. The company's strong brand presence and innovative approach to customer service make it an exciting place to build a career in restaurant management.
The Restaurant General Manager role at KFC is a pivotal leadership position responsible for overseeing daily operations, leading and inspiring a team, and driving business success. This full-time role involves recruiting, training, and developing team members to ensure exceptional customer experiences and operational excellence. The manager plays a critical role in maintaining a positive, inclusive, and productive work environment while achieving financial targets. With a focus on equity, inclusion, and belonging, the Restaurant General Manager cultivates a vibrant team culture that supports career growth and employee recognition.
As a Restaurant General Manager, you will be the driving force behind your restaurant's success by setting high standards for service and performance. Your responsibilities include managing staffing schedules to optimize service levels, conducting comprehensive training programs, and personally engaging with customers to resolve issues promptly. You will be expected to analyze financial performance through profit and loss statements, manage budgets effectively, and develop strategies to maximize profitability without compromising the customer experience.
In addition, you will stay abreast of competitive trends, ensuring that your restaurant not only meets but exceeds industry standards, particularly in digital presence and loyalty programs. Your leadership will inspire your team to achieve personal and professional milestones, contributing to the overall success of the KFC brand.
This position offers competitive pay, bonus eligibility, and extensive employee benefits, including medical coverage from day one, paid time off, and unique opportunities through KFC Foundation Programs such as free college tuition at Western Governors University and hardship assistance. The role promises a challenging yet rewarding career path with advancement opportunities and professional development support, making it an ideal fit for driven individuals passionate about restaurant management and team leadership.
The Restaurant General Manager role at KFC is a pivotal leadership position responsible for overseeing daily operations, leading and inspiring a team, and driving business success. This full-time role involves recruiting, training, and developing team members to ensure exceptional customer experiences and operational excellence. The manager plays a critical role in maintaining a positive, inclusive, and productive work environment while achieving financial targets. With a focus on equity, inclusion, and belonging, the Restaurant General Manager cultivates a vibrant team culture that supports career growth and employee recognition.
As a Restaurant General Manager, you will be the driving force behind your restaurant's success by setting high standards for service and performance. Your responsibilities include managing staffing schedules to optimize service levels, conducting comprehensive training programs, and personally engaging with customers to resolve issues promptly. You will be expected to analyze financial performance through profit and loss statements, manage budgets effectively, and develop strategies to maximize profitability without compromising the customer experience.
In addition, you will stay abreast of competitive trends, ensuring that your restaurant not only meets but exceeds industry standards, particularly in digital presence and loyalty programs. Your leadership will inspire your team to achieve personal and professional milestones, contributing to the overall success of the KFC brand.
This position offers competitive pay, bonus eligibility, and extensive employee benefits, including medical coverage from day one, paid time off, and unique opportunities through KFC Foundation Programs such as free college tuition at Western Governors University and hardship assistance. The role promises a challenging yet rewarding career path with advancement opportunities and professional development support, making it an ideal fit for driven individuals passionate about restaurant management and team leadership.
Job Requirements
- Adheres to corporate policies and occupational health and food safety standards
- 5 years in restaurant or retail management with a strong track record in people management
- Proven ability to improve performance based on P&L analysis
- Proficient with digital tools and platforms
- Exceptional communication skills including written, verbal, and interpersonal
- Solid understanding of restaurant maintenance programs
- Champions KFC's culture and values with a focus on equity, inclusion and belonging
- Experienced in recognizing and motivating teams with a successful track record in people development
- Skilled in recruiting top talent and training both high and under-performing employees
- Adaptable to change and experienced in supporting change management
Job Qualifications
- 5 years in restaurant or retail management with a strong track record in people management
- Proven ability to improve performance based on P&L analysis
- Proficient with digital tools and platforms
- Exceptional communication skills including written, verbal, and interpersonal
- Solid understanding of restaurant maintenance programs
- Champions KFC's culture and values with a focus on equity, inclusion and belonging
- Experienced in recognizing and motivating teams with a successful track record in people development
- Skilled in recruiting top talent and training both high and under-performing employees
- Adaptable to change and experienced in supporting change management
Job Duties
- Recruit, onboard, and conduct orientations for top team members and shift supervisors ensuring a strong, well-prepared team
- Develop a comprehensive training plan, mentoring assistant managers, shift supervisors, and team member trainers as well as overseeing the execution of all training and development initiatives
- Recognize and reward outstanding team member performance regularly, while fostering a culture of equity, inclusion and belonging
- Address and resolve conflicts promptly, maintaining a positive work environment
- Personally engage with customers, swiftly resolving any issues to ensure a positive experience
- Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation
- Analyze the restaurant's financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience
- Stay informed about competitors and aim to exceed their standards in all aspects including digital presence and loyalty programs
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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