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Restaurant General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $60,000.00 - $80,000.00
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Work Schedule

Standard Hours
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Benefits

competitive pay
bonus potential
Paid Time Off
Free bachelors degree
scholarship programs
career advancement
medical benefits
Health and wellness programs
401k Retirement Plan
Employee Discounts
Free Meals

Job Description

The hiring establishment for this position is a leading restaurant brand known for its dynamic work culture and commitment to delivering exceptional customer experiences. This establishment is part of a global quick-service restaurant chain that prides itself on innovation, quality, and customer satisfaction. The company has built a strong reputation for nurturing talent and promoting from within, fostering an environment where employees can grow their careers while contributing to the brand's ongoing success. The culture is vibrant, optimistic, and rewarding, emphasizing inclusivity, equity, and a sense of belonging among all team members.

This particular opportunity is for the role of Restaurant General Manager, a key leadership position that requires a passionate, driven individual ready to set the gold standard for excellence in restaurant management. The Restaurant General Manager (RGM) will lead a diverse team, recruiting, training, and mentoring to ensure that both the customer service and operational standards are nothing short of excellent. The RGM will work closely with their team to develop career paths, empowering employees to achieve promotions and personal growth within the company.

The work schedule for this role typically involves a 50-hour work week, with 40 hours paid at the regular rate and 10 hours compensated at time and a half, providing a balanced and rewarding pay structure. The RGM will be responsible not only for managing the day-to-day operations but also for driving profitability by analyzing financial performance and strategizing budget management without compromising on service quality.

The role demands a hands-on approach to management, including personally engaging with customers to resolve any issues swiftly and effectively. The RGM will also maintain high standards through rigorous training, development initiatives, and regular recognition of outstanding team member performance. Promoting a positive and inclusive work environment where conflict is addressed promptly is essential to maintaining the energetic and supportive culture the company strives for.

Additionally, the Restaurant General Manager will strategically schedule staff, lead product rollout meetings, and keep abreast of competition and market trends to ensure the restaurant consistently exceeds expectations. Proficiency with digital tools and platforms is necessary to optimize operations and marketing efforts like enhancing the restaurant's digital presence and loyalty programs.

The company offers a competitive annual salary range for this role, generally between $60,000 and $80,000, with the potential for bonuses based on performance. Geographic location and experience can influence the exact compensation. The benefits package is comprehensive, making this position not only attractive financially but also supportive of the RGM's professional and personal development. Benefits include paid vacation, free educational opportunities, medical coverage from day one, wellness programs, and a robust retirement plan.

Overall, this Restaurant General Manager role offers an exciting challenge for a seasoned professional looking to lead a team in a fast-paced, customer-focused environment while enjoying strong support for career advancement and personal growth.

Job Requirements

  • Five years in restaurant or retail management
  • Proven ability to improve performance based on P&L analysis
  • Proficient with digital tools and platforms
  • Exceptional communication skills
  • Solid understanding of restaurant maintenance programs
  • Commitment to company culture and values focusing on equity, inclusion, and belonging
  • Experience in recognizing and motivating teams
  • Skilled in recruiting and training employees
  • Adaptability to change
  • Compliance with corporate policies and health and safety standards

Job Qualifications

  • Five years in restaurant or retail management with a strong track record in people management
  • Proven ability to improve performance based on P&L analysis
  • Proficient with digital tools and platforms
  • Exceptional communication skills including written, verbal, and interpersonal
  • Solid understanding of restaurant maintenance programs
  • Champions company culture and values with a focus on equity, inclusion, and belonging
  • Experienced in recognizing and motivating teams with a successful track record in people development
  • Skilled in recruiting top talent and training both high and under-performing employees
  • Adaptable to change and experienced in supporting change management
  • Adheres to corporate policies and occupational health and food safety standards

Job Duties

  • Recruit, onboard, and conduct orientations for top team members and shift leads
  • Develop a comprehensive training plan, mentor assistant managers, shift leaders, and team member trainers
  • Recognize and reward outstanding team member performance regularly
  • Address and resolve conflicts promptly maintaining a positive work environment
  • Personally engage with customers to swiftly resolve any issues
  • Strategically schedule staff to optimize customer service
  • Analyze the restaurant’s financial performance and manage the budget to maximize profitability

Job Criteria

Experience

Expert Level (7+ years)


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