Restaurant General Manager

Boca Raton, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Job Description

Fulenwider Enterprises operates the well-known KFC and Taco Bell restaurant brands, creating a dynamic and fast-paced environment in the food service industry. As part of a growing company, Fulenwider Enterprises values its employees as essential contributors to the overall success and smooth operation of its establishments. The company fosters a supportive workplace culture where every team member is encouraged to contribute to their fullest potential, thrive professionally, and deliver exceptional experiences to guests. Their commitment to employee success and happiness ensures that working at Fulenwider Enterprises is more than just a job—it's a promising career path with ample opportunities for growth and advancement. The Fulenwider KFC and Taco Bell family emphasizes teamwork, quality, and customer satisfaction. They have built their reputation on maintaining the highest standards across product preparation, guest service, cleanliness, and hospitality.

The role of the Restaurant General Manager at Fulenwider Enterprises is pivotal in upholding these core values and driving the overall performance of each restaurant location. The Restaurant General Manager is entrusted with the responsibility of directing daily restaurant operations while ensuring strict adherence to company policies and operational standards. This leadership position requires overseeing a broad range of responsibilities including product preparation and delivery, guest relations, restaurant maintenance and repair, inventory management, and workforce management. The manager must skillfully recruit, retain, and develop a team of hourly managers and employees, fostering a positive, safe, and motivating work environment.

Financial accountability is a critical aspect of the role, requiring the Restaurant General Manager to efficiently control costs, manage inventory, and optimize labor to meet budgetary targets. This includes ordering food, supplies, and maintaining inventory levels while minimizing waste. The role also involves active engagement with guests, particularly during peak hours, ensuring they enjoy high-quality products and superior service at all times. Exceptional leadership skills are necessary to enforce compliance with local health and safety regulations, OSHA standards, and company safety protocols. In addition, the Restaurant General Manager plays a key role in marketing efforts as well as in employee training, motivation, and performance management. The position demands a hands-on leader who can maintain operational excellence and uphold the brand's reputation for outstanding guest experiences. This role offers a rewarding career opportunity with a chance to significantly impact the success of the restaurant while growing personally and professionally within a reputable company.

Job Requirements

High School Diploma or GED preferred
College or University Degree preferred
1-4 years supervisory experience in either a food or retail environment, including profit and loss responsibility
follows procedures regarding operation of restaurant equipment (fryers, ovens, etc.)
the job entails lifting up to 25 lbs and carrying loads up to 30 feet in distance
the job entails pushing/pulling up to 90 lbs and carrying up to 30 feet in distance
knowledge of and compliance with the company's Human Resources policies and processes
adheres to the company and City/State/United States safety requirements

Job Qualifications

Dedication to providing exceptional guest service
good communication skills, strong interpersonal skills, and conflict resolution skills
exceptional team building capability
basic business math and accounting skills, and strong analytical/decision-making skills
basic personal computer literacy
High School Diploma or GED preferred
College or University Degree preferred
1-4 years supervisory experience in either a food or retail environment, including profit and loss responsibility

Job Duties

Creates value for shareholders through efficient operations, appropriate cost controls, and profit management
maintains highest level of quality, service, cleanliness and hospitality by personally spending time interacting with guests during peak hours and ensuring all menu items are always available
takes an active role in guest service and guest relations, monitors, and corrects employee appearance, courtesy and suggestive selling techniques and takes part in company marketing efforts
controls day-to-day operations by tracking restaurant labor and product costs to meet targets
orders food, paper and supplies, maintains proper inventory levels and controls waste, plans weekly schedule for restaurant employees
follows published procedures for receiving, preparing, holding, packing and serving products
maintains high level of productivity through effective recruiting, training, and motivation of hourly employees
has routine preventative maintenance program in operation
checks, adjusts and makes minor repairs of restaurant equipment, building and grounds
prepares and submits required reports, uses approved projection techniques, cash control techniques and security measures
recruits, interviews, recommend hiring, disciplinary action, and termination of hourly restaurant employees and keeps required personnel and performance information
develops, motivates, and effectively trains
maintains a safe work environment
champions recognition and motivation efforts
ensures OSHA, local health and safety codes, and company safety and security policy are met