Restaurant General Manager

Powder Springs, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Dental Insurance

Health savings account

Referral program

Disability insurance

401(k) matching

Opportunities for advancement

Vision Insurance

Life insurance

Paid holidays

Health Insurance

Paid Time Off

Job Description

Zaxby's is a renowned restaurant brand that offers more than just dining; it is a vibrant community where guests can enjoy delicious food, have fun, and spend quality time with friends and family. Established as a leading player in the quick-service restaurant industry, Zaxby's continues to prioritize not only excellent guest experiences but also a positive and engaging work environment for its team members. The company is known for its commitment to quality food, exceptional customer service, and a friendly atmosphere which makes every visit memorable. This focus has propelled Zaxby's to become a preferred destination for chicken wings, fingers, sandwiches, and salads, with numerous locations across the United States, including the Dallas, GA location at 105 Thomas B Murphy Dr.

At Zaxby's, employees aren’t just workers—they’re part of a family-oriented team where morale and positive culture are paramount. The restaurant fosters an environment that supports career advancement, ongoing training, and development, making it an incredible place to grow professionally and personally. Currently, Zaxby's is expanding its team, creating exciting opportunities for individuals who want to take their leadership skills to the next level as a General Manager. This role is critical in translating the company's goals and values into action and making sure the restaurant operates smoothly while delivering an outstanding experience to guests.

The position of General Manager at Zaxby's is a full-time leadership role centered around managing the day-to-day operations of the restaurant. This includes staffing, team member development, sales growth, and cost management, all while maintaining the highest standards of guest satisfaction and operational excellence. General Managers at Zaxby's are entrusted with the responsibility of driving profitability through effective management practices such as controlling labor and food costs, mentoring team members, and ensuring compliance with company policies and local regulations. By cultivating a positive culture and holding the team accountable, General Managers help build a motivated workforce that is committed to excellence.

Zaxby’s offers competitive pay along with substantial bonus potential, which can amount to up to 24 percent of the annual salary paid quarterly. Additional benefits include free meals for team members, paid time off, and paid holidays, all designed to foster work-life balance and employee satisfaction. The company also emphasizes professional growth by providing opportunities to advance within the organization and a robust employee referral program that rewards team collaboration. Comprehensive benefits accompany this role, encompassing medical insurance, dental and vision coverage, health savings account options, short-term and long-term disability, employer-paid life insurance, and a 401(k) plan with employer matching. These offerings demonstrate Zaxby's commitment to well-being and financial security for its employees.

Joining Zaxby's as a General Manager means being at the forefront of a dynamic restaurant environment where leadership, strategic thinking, and customer service skills are highly valued. The role requires a proactive approach to training and certifications, including food safety and operational excellence programs, to ensure the restaurant's success. The General Manager leads by example, maintaining the balance between operational demands and team welfare, while continuously seeking to increase sales through community engagement and exceptional service delivery. If you are ready to step into a role that offers both challenge and reward in a thriving restaurant setting, Zaxby's invites you to join their growing family and save a seat at the table.

Job Requirements

Sit, stand, and walk continuously
Occasionally stoop, bend, crouch, or climb, including the use of ladders
Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
Continuous use of hands and wrists for grasping and fine manipulation
Communicate proficiently through speech, reading, and writing
Maintain effective audio-visual discrimination and perception to observe and respond to the environment
Work in an environment that features hot and cold temperature variations and exposure to food allergens
Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Job Qualifications

Must be 21 years of age or older
Must have a valid drivers license, vehicle insurance, and reliable transportation
Open availability and the ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
Required minimum education: High school diploma or equivalent and some college preferred
3-5 years management experience required
Restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys general manager development plan and operations excellence capstone class
Complete food safety certification and manager certification
Ensure that the restaurant delivers great experiences to guests
Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable
Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Ensure service, product quality, and cleanliness standards are consistently upheld
Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model
Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
Strive to increase sales by building community relationships and providing outstanding product and service
Control costs and losses and strive to improve at every opportunity by maintaining operational standards and ensuring compliance with all Zaxbys franchising LLC and Zax LLC guidelines, policies, and procedures
Complete performance reviews for crew members and assist with performance reviews for managers
Maintain compliance with Zaxbys franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
Utilize management tools and keep neat, accurate, and current records
Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
Handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Escalate concerns to your supervisor when appropriate
Perform all other duties necessary to ensure restaurant operations function properly