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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Benefits from day one
401(k) 6% Match
401(k) matching
Tuition Reimbursement
Paid Time Off
Gym membership
Job Description
KFC is a world-renowned quick-service restaurant brand specializing in fried chicken and known for its signature recipes and commitment to customer satisfaction. Operating globally with thousands of locations, KFC has built a strong reputation for delivering consistent quality food and exceptional service. The company embraces a culture centered on equity, inclusion, and belonging, supporting its employees and fostering a positive and dynamic work environment. As part of the fast-food industry, KFC continuously innovates its service delivery and product offerings to exceed customer expectations and remain competitive in the marketplace.
The Restaurant General Manager role at KFC is pivotal t... Show More
The Restaurant General Manager role at KFC is pivotal t... Show More
Job Requirements
- 5 years in restaurant or retail management with a strong track record in people management
- Proven ability to improve performance based on P&L analysis
- Proficient with digital tools and platforms
- Exceptional communication skills, including written, verbal, and interpersonal
- Solid understanding of restaurant maintenance programs
- Champions KFC's culture and values, with a focus on equity, inclusion and belonging
- Experienced in recognizing and motivating teams, with a successful track record in people development
- Skilled in recruiting top talent and training both high and under-performing employees
- Adaptable to change and experienced in supporting change management
- Adheres to corporate policies and occupational health and food safety standards
Job Qualifications
- 5 years in restaurant or retail management with a strong track record in people management
- Proven ability to improve performance based on P&L analysis
- Proficient with digital tools and platforms
- Exceptional communication skills, including written, verbal, and interpersonal
- Solid understanding of restaurant maintenance programs
- Champions KFC's culture and values, with a focus on equity, inclusion and belonging
- Experienced in recognizing and motivating teams, with a successful track record in people development
- Skilled in recruiting top talent and training both high and under-performing employees
- Adaptable to change and experienced in supporting change management
Job Duties
- Recruit, onboard, and conduct orientations for top Team Members and Shift Supervisors, ensuring a strong, well-prepared team
- Develop a comprehensive training plan, mentoring Assistant Managers, Shift Supervisors, and Team Member Trainers as well as overseeing the execution of all training and development initiatives
- Recognize and reward outstanding Team Member performance regularly, while fostering a culture of equity, inclusion and belonging
- Address and resolve conflicts promptly, maintaining a positive work environment
- Personally engage with customers, swiftly resolving any issues to ensure a positive experience
- Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation
- Analyze the restaurant's financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience
- Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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