Restaurant General Manager

Chattanooga, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Benefits

Health Insurance

Benefits from day one

401(k) 6% Match

401(k) matching

Tuition Reimbursement

Paid Time Off

Gym membership

Job Description

KFC is a world-renowned quick-service restaurant brand specializing in fried chicken and known for its signature recipes and commitment to customer satisfaction. Operating globally with thousands of locations, KFC has built a strong reputation for delivering consistent quality food and exceptional service. The company embraces a culture centered on equity, inclusion, and belonging, supporting its employees and fostering a positive and dynamic work environment. As part of the fast-food industry, KFC continuously innovates its service delivery and product offerings to exceed customer expectations and remain competitive in the marketplace.

The Restaurant General Manager role at KFC is pivotal to the success of each location and overall brand experience. This position demands a highly motivated leader responsible for building and managing a high-performing team dedicated to providing outstanding customer service. The Restaurant General Manager will recruit, train, and develop crew members and shift supervisors, nurturing their professional growth and guiding them toward career advancements. The manager will establish a culture of recognition, equity, and inclusivity, creating an environment where employees feel valued and motivated.

In addition to team leadership, the General Manager will oversee daily operations, ensuring smooth scheduling, conflict resolution, and prompt customer issue management. They will also drive financial performance by analyzing profit and loss statements, managing budgets, and implementing strategies to maximize profitability without compromising the customer experience. Staying ahead of competitors, particularly in digital engagement and loyalty programs, is also a key responsibility, helping to keep the restaurant relevant and appealing to customers.

This role requires excellent communication skills, proficiency with digital platforms, and a strong understanding of restaurant maintenance programs. Candidates should have significant experience in restaurant or retail management with proven success in people development and performance improvement. The position offers competitive pay and a comprehensive benefits package, including bonuses, paid time off, tuition reimbursement, medical benefits from day one, 401k retirement plans, and exclusive perks like discounts and free meals. The KFC Foundation Programs enhance this further with opportunities for free college tuition, savings matches, and financial assistance to support employees’ educational and personal needs.

Joining KFC as a Restaurant General Manager means embodying the brand’s values and leading a vibrant team to deliver exceptional dining experiences that set industry standards. It’s a challenging and rewarding leadership role perfect for someone passionate about hospitality, employee development, and operational excellence.

Job Requirements

5 years in restaurant or retail management with a strong track record in people management
Proven ability to improve performance based on P&L analysis
Proficient with digital tools and platforms
Exceptional communication skills, including written, verbal, and interpersonal
Solid understanding of restaurant maintenance programs
Champions KFC's culture and values, with a focus on equity, inclusion and belonging
Experienced in recognizing and motivating teams, with a successful track record in people development
Skilled in recruiting top talent and training both high and under-performing employees
Adaptable to change and experienced in supporting change management
Adheres to corporate policies and occupational health and food safety standards

Job Qualifications

5 years in restaurant or retail management with a strong track record in people management
Proven ability to improve performance based on P&L analysis
Proficient with digital tools and platforms
Exceptional communication skills, including written, verbal, and interpersonal
Solid understanding of restaurant maintenance programs
Champions KFC's culture and values, with a focus on equity, inclusion and belonging
Experienced in recognizing and motivating teams, with a successful track record in people development
Skilled in recruiting top talent and training both high and under-performing employees
Adaptable to change and experienced in supporting change management

Job Duties

Recruit, onboard, and conduct orientations for top Team Members and Shift Supervisors, ensuring a strong, well-prepared team
Develop a comprehensive training plan, mentoring Assistant Managers, Shift Supervisors, and Team Member Trainers as well as overseeing the execution of all training and development initiatives
Recognize and reward outstanding Team Member performance regularly, while fostering a culture of equity, inclusion and belonging
Address and resolve conflicts promptly, maintaining a positive work environment
Personally engage with customers, swiftly resolving any issues to ensure a positive experience
Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation
Analyze the restaurant's financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience
Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs