Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Career development opportunities
performance bonuses
Job Description
This position is for the Restaurant General Manager at a dynamic and customer-focused dining establishment. The restaurant operates in a highly competitive market, delivering exceptional food quality, outstanding service, and a welcoming atmosphere to all guests. The company is committed to providing excellent dining experiences through a dedicated team and strong leadership, emphasizing profitability, customer satisfaction, and operational efficiency. As a key player in the hospitality industry, the restaurant prides itself on community engagement, teamwork, and continuous improvement. This role is a full-time position, offering competitive compensation aligned with industry standards and opportunities for career advancement within the organization.
The Restaurant General Manager (RGM) serves as the executive leader of the restaurant, responsible for overseeing all aspects of day-to-day operations. Reporting directly to the District Manager, the RGM manages a diverse team of 20-45 employees, including an Assistant Manager, Hourly Shift Coordinators, and various team members. The RGM is primarily accountable for the restaurant’s financial performance, ensuring that profitability targets are met or exceeded through careful management of resources and strategic decision-making.
This leadership role demands a comprehensive skill set, combining operations management, employee development, guest experience oversight, and financial acumen. The RGM drives sales growth by motivating the team to deliver exceptional guest service with speed, accuracy, and friendliness in an immaculate environment. Additionally, the role involves managing guest feedback constructively, responding promptly to any concerns, and implementing action plans to address root causes. Actively engaging with the local community and executing marketing initiatives is also a crucial part of the role to expand the restaurant’s customer base.
People management is central to this position, with responsibilities including recruitment, selection, and onboarding of new staff members. The RGM provides ongoing training and development opportunities, fostering a positive workplace culture through recognition programs that inspire and motivate the team. Effective coaching and feedback are essential to elevating individual and group capabilities, directly contributing to enhanced restaurant performance.
Operational responsibilities include labor management by optimizing manager and team member schedules, ensuring compliance with all applicable laws, regulations, and internal policies. Maintaining brand and operational standards is paramount, and the RGM must be ready to step in to fulfill the duties of the Assistant Manager or Shift Coordinators when necessary, illustrating hands-on leadership.
Overall, the Restaurant General Manager plays a vital role in sustaining the restaurant’s reputation for excellence, driving both profitability and guest satisfaction through strategic leadership, operational expertise, and a committed team approach.
The Restaurant General Manager (RGM) serves as the executive leader of the restaurant, responsible for overseeing all aspects of day-to-day operations. Reporting directly to the District Manager, the RGM manages a diverse team of 20-45 employees, including an Assistant Manager, Hourly Shift Coordinators, and various team members. The RGM is primarily accountable for the restaurant’s financial performance, ensuring that profitability targets are met or exceeded through careful management of resources and strategic decision-making.
This leadership role demands a comprehensive skill set, combining operations management, employee development, guest experience oversight, and financial acumen. The RGM drives sales growth by motivating the team to deliver exceptional guest service with speed, accuracy, and friendliness in an immaculate environment. Additionally, the role involves managing guest feedback constructively, responding promptly to any concerns, and implementing action plans to address root causes. Actively engaging with the local community and executing marketing initiatives is also a crucial part of the role to expand the restaurant’s customer base.
People management is central to this position, with responsibilities including recruitment, selection, and onboarding of new staff members. The RGM provides ongoing training and development opportunities, fostering a positive workplace culture through recognition programs that inspire and motivate the team. Effective coaching and feedback are essential to elevating individual and group capabilities, directly contributing to enhanced restaurant performance.
Operational responsibilities include labor management by optimizing manager and team member schedules, ensuring compliance with all applicable laws, regulations, and internal policies. Maintaining brand and operational standards is paramount, and the RGM must be ready to step in to fulfill the duties of the Assistant Manager or Shift Coordinators when necessary, illustrating hands-on leadership.
Overall, the Restaurant General Manager plays a vital role in sustaining the restaurant’s reputation for excellence, driving both profitability and guest satisfaction through strategic leadership, operational expertise, and a committed team approach.
Job Requirements
- Must be at least eighteen years of age
- High school diploma or GED required
- 1-2 years of previous restaurant management experience
- Proficient with Microsoft Office and email
- Strong understanding of P&L management and drivers of restaurant profitability
- Ability to prioritize work and meet deadlines
- Demonstrated leadership skills
- Demonstrated understanding of guest service principles
- Available to work evenings, weekends and holidays
- Ability to work long and/or irregular shifts as needed
Job Qualifications
- Must be at least eighteen years of age
- High school diploma or GED required, 2 years of college preferred
- 1-2 years of previous restaurant management experience
- Proficient with Microsoft Office and email
- Strong understanding of P&L management and drivers of restaurant profitability
- Demonstrated leadership skills
- Demonstrated understanding of guest service principles
- Ability to prioritize work and meet deadlines
- Available to work evenings, weekends, and holidays
- Ability to work long and/or irregular shifts as needed
Job Duties
- Manage restaurant profitability by monitoring P&L and implementing financial strategies
- Drive sales growth through proactive guest service and operations management
- Motivate and direct team members to exceed guest expectations with friendly, fast, and accurate service
- Handle guest feedback by problem-solving and developing action plans
- Engage with the community to execute local marketing initiatives
- Lead recruitment, selection, on-boarding and training of restaurant staff
- Optimize labor management including scheduling and compliance with employment laws
- Ensure adherence to brand and operational standards
- Provide coaching and feedback to improve team performance
- Step in to perform duties of Assistant Manager and Hourly Shift Coordinators as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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