Restaurant General Manager

West Palm Beach, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) Plan

Employee Discounts

Life insurance

flexible schedule

Job Description

Fulenwider Enterprises operates the well-recognized brands KFC and Taco Bell, making it a prominent player in the fast-food restaurant industry. The company prides itself on fostering an environment where employees are valued and motivated to succeed. Fulenwider Enterprises emphasizes the importance of collaboration, growth, and exceptional service, making it an excellent place for individuals seeking a career in the restaurant business. The company is committed to the development and happiness of its workforce, creating a supportive and positive work atmosphere that encourages professionalism and teamwork.

The Restaurant General Manager (RGM) role at Fulenwider Enterprises is a dynamic and critical position responsible for managing the daily operations of the restaurant. This leadership role demands a hands-on approach to overseeing all operational aspects, including product preparation, guest service, maintenance, inventory, financial management, and team leadership. The RGM ensures that company standards are consistently met, with a focus on delivering high-quality products and outstanding service to guests. This position involves managing hourly managers and team members, recruiting and retaining top talent, and ensuring compliance with safety and health regulations.

The RGM plays an essential role in creating value for shareholders by efficiently managing costs and profits. A significant part of the job is maintaining the highest levels of Quality, Service, Cleanliness, and Hospitality, especially during peak business times. The manager interacts directly with guests to enhance customer satisfaction and ensures that all menu items are available and up to company standards. Additionally, the RGM takes an active role in marketing efforts, employee training, and motivation, helping to foster a positive and safe work environment.

This job requires strong organizational skills to manage scheduling, inventory, waste control, and preventive maintenance programs within the restaurant. The RGM also prepares and submits necessary operational reports while implementing cash control and security measures. Staff development is a priority, as the manager recruits, interviews, hires, disciplines, and terminates employees as needed, while keeping thorough personnel and performance records. Overall, the Restaurant General Manager serves as a key leader ensuring that the restaurant operates smoothly, profitably, and in full compliance with all safety standards.

Job Requirements

follows procedures regarding operation of restaurant equipment fryers, ovens etc
the job entails lifting up to 25 lbs and carrying loads up to 30 feet in distance
the job entails pushing/pulling up to 90 lbs and carrying up to 30 feet in distance
knowledge of and compliance with the company's human resources policies and processes
adheres to the company and city/state/united states safety requirements

Job Qualifications

dedication to providing exceptional guest service
good communication skills, strong interpersonal skills, and conflict resolution skills
exceptional team building capability
basic business math and accounting skills, and strong analytical and decision-making skills
basic personal computer literacy
high school diploma or GED preferred, college or university degree preferred
1-4 years supervisory experience in either a food or retail environment, including profit and loss responsibility

Job Duties

create value for shareholders through efficient operations, appropriate cost controls, and profit management
maintain highest level of quality, service, cleanliness and hospitality by personally spending time interacting with guests during peak hours and ensuring all menu items are always available
take an active role in guest service and guest relations, monitor and correct employee appearance, courtesy and suggestive selling techniques and take part in company marketing efforts
control day-to-day operations by tracking restaurant labor and product costs to meet targets, order food, paper and supplies, maintain proper inventory levels and control waste, plan weekly schedule for restaurant employees, follow published procedures for receiving, preparing, holding, packing and serving products
maintain high level of productivity through effective recruiting, training and motivation of hourly employees
implement routine preventative maintenance program, check, adjust and make minor repairs of restaurant equipment, building and grounds
prepare and submit required reports, use approved projection techniques, cash control techniques and security measures
recruit, interview, recommend hiring, perform disciplinary action and termination of hourly restaurant employees, keep required personnel and performance information, develop, motivate and effectively train employees, maintain a safe work environment, champion recognition and motivation efforts
ensure OSHA, local health and safety codes, and company safety and security policy are met