Restaurant General Manager

Louisville, KY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $53,000.00 - $65,000.00

Work Schedule

Flexible

Benefits

competitive pay

bonus eligible

vacation

Paid Time Off

Tuition Reimbursement

Scholarship Opportunities

career advancement

Professional Development

medical benefits

401k Retirement Plan

Health and wellness programs

discounts

free meal

KFC Foundation programs

Job Description

KFC is a globally recognized restaurant brand renowned for its iconic fried chicken and commitment to quality and customer satisfaction. As part of the expansive fast-food industry, KFC operates thousands of locations worldwide, offering a consistent and enjoyable dining experience. The company values innovation, teamwork, and a vibrant culture that encourages growth and career development for its employees. Serving millions of customers annually, KFC upholds a standard of excellence that resonates through every restaurant, making it a leader in the quick-service restaurant sector.

The role of Restaurant General Manager at KFC is an exciting leadership opportunity designed for an individual passionate about managing and developing a dynamic team to deliver exceptional customer experiences. This is a full-time, salaried position with competitive pay and bonus eligibility, along with comprehensive benefits starting from day one. The manager will be entrusted with recruiting, training, and mentoring team members and supervisors, setting high operational standards to uphold the KFC brand.

As the Restaurant General Manager, you will be the driving force behind your restaurant’s success. Your responsibility will include talent acquisition, onboarding, and conducting orientations for new employees, ensuring that only the best professionals are chosen to join the team. You will design and implement training programs for assistant managers, shift supervisors, and team members to foster continuous personal and professional growth. Recognizing outstanding employee performance regularly, you will nurture a culture of equity, inclusion, and belonging, aligning with KFC’s core values.

You will actively manage daily challenges by resolving conflicts, engaging personally with customers to maintain high satisfaction levels, and optimizing staff scheduling to provide exceptional service. Your strategic leadership will extend to financial oversight, including analyzing budgets, managing profitability, and creating strategies to improve the restaurant’s performance without compromising quality or service standards. Additionally, staying informed on competitor trends and surpassing them in digital presence, loyalty programs, and overall customer engagement will be part of your role.

Overall, this position is for a visionary leader capable of balancing operational demands with people development, ensuring both a thriving business and a motivated, well-supported team. If you are someone who thrives in a fast-paced environment and is ready to champion the brand while fostering a positive workplace culture, the Restaurant General Manager role at KFC offers fulfilling career advancement and the chance to make a tangible impact on the business’s growth and employee success.

Job Requirements

Five years in restaurant or retail management with a strong track record in people management
Proven ability to improve performance based on P&L analysis
Proficient with digital tools and platforms
Exceptional communication skills, including written, verbal, and interpersonal
Solid understanding of restaurant maintenance programs
Champions KFC's culture and values, with a focus on equity, inclusion and belonging
Experienced in recognizing and motivating teams, with a successful track record in people development
Skilled in recruiting top talent and training both high and under-performing employees
Adaptable to change and experienced in supporting change management
Adheres to corporate policies and occupational health and food safety standards

Job Qualifications

Five years in restaurant or retail management with a strong track record in people management
Proven ability to improve performance based on P&L analysis
Proficient with digital tools and platforms
Exceptional communication skills, including written, verbal, and interpersonal
Solid understanding of restaurant maintenance programs
Champions KFC's culture and values, with a focus on equity, inclusion and belonging
Experienced in recognizing and motivating teams, with a successful track record in people development
Skilled in recruiting top talent and training both high and under-performing employees
Adaptable to change and experienced in supporting change management

Job Duties

Recruit, onboard, and conduct orientations for top team members and shift supervisors, ensuring a strong, well-prepared team
Develop a comprehensive training plan, mentoring assistant managers, shift supervisors, and team member trainers as well as overseeing the execution of all training and development initiatives
Recognize and reward outstanding team member performance regularly, while fostering a culture of equity, inclusion and belonging
Address and resolve conflicts promptly, maintaining a positive work environment
Personally engage with customers, swiftly resolving any issues to ensure a positive experience
Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation
Analyze the restaurant's financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience
Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs