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Restaurant General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

competitive pay
bonus eligible
vacation
Paid Time Off
Scholarship Opportunities
career advancement
medical benefits
free meal

Job Description

KFC is a globally recognized fast-food restaurant chain specializing in chicken recipes and known for its commitment to quality and customer satisfaction. With a rich history dating back decades, KFC has grown into a leading brand in the quick-service restaurant industry, renowned for its distinctive flavors and innovative menu offerings. The company fosters a culture of equity, inclusion, and belonging, ensuring a vibrant and optimistic work environment for all employees. KFC is not only committed to delivering exceptional dining experiences but also to supporting the personal and professional growth of its team members through comprehensive training and development programs.

As a Restaurant General Manager at KFC, you will play a pivotal role in leading a dynamic and motivated team to achieve operational excellence and deliver outstanding customer service. This role involves recruiting, onboarding, and training exceptional team members and shift supervisors who can uphold KFC's high standards. By mentoring assistant managers and other leadership staff, you will help build a culture that encourages career advancement and rewards success. You will also be responsible for managing the restaurant's financial performance, analyzing profit and loss data, and implementing strategies that maximize profitability while maintaining customer satisfaction.

Your leadership will foster a positive workplace where equity, inclusion, and belonging are prioritized. You will handle conflict resolution, ensure compliance with corporate policies, and oversee restaurant maintenance programs to uphold health and safety standards. In addition, you will actively engage with customers to swiftly address any concerns and enhance their dining experience. Your strategic planning abilities will be critical in scheduling staff efficiently and leading successful product rollouts. Staying informed about competitors and digital marketing trends will ensure KFC remains a leader in market presence and customer loyalty programs.

This full-time position offers competitive pay, bonus eligibility, and an extensive benefits package that supports both your professional and personal life. From day one, you will have medical benefits, access to scholarship opportunities, paid time off including vacation, and career advancement pathways. Plus, you will enjoy perks like free meals during shifts and exclusive access to KFC Foundation Programs such as free college tuition at Western Governors University, a $1-for-$1 savings match, and hardship assistance programs. Joining KFC as a Restaurant General Manager means becoming part of a globally respected brand that values leadership, innovation, and community impact.

Job Requirements

  • 5 years in restaurant or retail management with a strong track record in people management
  • proven ability to improve performance based on profit and loss analysis
  • proficient with digital tools and platforms
  • exceptional communication skills including written, verbal, and interpersonal
  • solid understanding of restaurant maintenance programs
  • champions equity, inclusion and belonging
  • experienced in recognizing and motivating teams
  • successful track record in people development
  • skilled in recruiting top talent and training both high and under-performing employees
  • adaptable to change
  • experienced in supporting change management
  • adheres to corporate policies and occupational health and food safety standards

Job Qualifications

  • 5 years in restaurant or retail management
  • proven ability to improve performance based on profit and loss analysis
  • proficient with digital tools and platforms
  • exceptional written, verbal, and interpersonal communication skills
  • solid understanding of restaurant maintenance programs
  • champion of equity, inclusion, and belonging
  • experienced in recognizing and motivating teams
  • successful track record in people development
  • skilled in recruiting and training employees
  • adaptable to change
  • experienced in supporting change management

Job Duties

  • Recruit, onboard, and conduct orientations for top team members and shift supervisors
  • develop and implement comprehensive training plans
  • mentor assistant managers, shift supervisors, and team member trainers
  • recognize and reward outstanding team member performance regularly
  • foster a culture of equity, inclusion, and belonging
  • address and resolve conflicts promptly
  • personally engage with customers to resolve issues and ensure positive experiences
  • strategically schedule staff to optimize customer service
  • coach management team on brand standards
  • lead product rollout meetings
  • analyze financial performance and manage budget
  • develop strategies to maximize profitability without compromising customer experience
  • stay informed about competitors and digital presence
  • exceed competitors' standards in loyalty programs

Job Criteria

Experience

Expert Level (7+ years)


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