Restaurant General Manager

Sandy Springs, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $48,700.00 - $67,100.00

Work Schedule

Flexible

Benefits

Medical insurance

HSA option

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a well-established and rapidly expanding restaurant chain that is renowned for offering more than just a place to eat. It is a vibrant environment where guests can have fun, enjoy great food, and spend quality time with friends. Known for its distinctive menu featuring chicken wings, chicken fingers, sandwiches, and salads, Zaxbys has built a loyal following by delivering exceptional guest experiences and maintaining high standards in every location. As a company, Zaxbys emphasizes creating an enjoyable and friendly atmosphere not just for its guests but also for its team members. This commitment to a positive workplace culture makes Zaxbys an indescribably great place to work.

The role of a General Manager at Zaxbys is pivotal to the success of each restaurant. These leaders are responsible for guiding and inspiring their teams to foster a positive culture with high morale. They play a key role in executing company goals and operational strategies to ensure smooth day-to-day functioning. General Managers oversee various critical areas including staffing, team member development, sales growth, cost management, and maintaining a top-notch guest experience while consistently upholding the brand standards. This position offers competitive pay and attractive bonus potential, paid quarterly, which can be up to 24% of the annual salary. Along with monetary benefits, employees enjoy free meals, paid time off, paid holidays, and access to significant opportunities for career advancement within the company.

In addition to financial incentives, Zaxbys provides comprehensive benefits to its employees such as medical, dental, and vision insurance, health savings account options, short-term and long-term disability coverage, employer-paid life insurance, and a 401(k) plan with employer matching contributions. The company promotes ongoing learning and professional development through formal training programs including the General Manager Development Plan and Operations Excellence Capstone Class, as well as food safety and management certifications. At Zaxbys, General Managers also have the rewarding task of building community relationships to drive sales and strengthen the brand’s presence locally. This leadership role demands not only operational expertise but also strong interpersonal skills to handle guest and team member concerns effectively, manage performance, and maintain compliance with all legal and company policies. Ultimately, joining Zaxbys as a General Manager means taking up a challenging yet fulfilling role with a supportive team and a pathway for significant professional growth.

Job Requirements

Must be 21 years of age or older
must have a valid driver's license, vehicle insurance, and reliable transportation
open availability and the ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
required minimum education: high school diploma or equivalent and some college preferred
3-5 years management experience required
restaurant management experience preferred

Job Qualifications

Must be 21 years of age or older
must have a valid driver's license, vehicle insurance, and reliable transportation
open availability and the ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
required minimum education: high school diploma or equivalent and some college preferred
3-5 years management experience required
restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
obtain food safety certification and manager certification
ensure that the restaurant delivers great experiences to guests
maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
plan and delegate shift assignments including communicating expectations and adjusting as needed
ensure service, product quality, and cleanliness standards are consistently upheld
create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
strive to increase sales by building community relationships and providing outstanding product and service
control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
complete performance reviews for crew members and assist with performance reviews for managers
maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
utilize management tools and keep neat, accurate, and current records
review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
ensure the team works safely and follows all safety guidelines and procedures
escalate concerns to your supervisor when appropriate
all other duties necessary to ensure restaurant operations function properly