Restaurant General Manager

Augusta, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $46,300.00 - $63,900.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA option

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Life insurance

401(k) with employer match

Paid Time Off

Paid holidays

Employee Referral Program

Free Meals

bonus potential

Opportunities to Advance

Job Description

Zaxbys is a dynamic and rapidly expanding fast-casual restaurant chain known for its commitment to providing an outstanding guest experience through great food, fun atmosphere, and excellent service. The company prides itself on being more than just a place to eat – it is a vibrant community hub where guests can enjoy delicious meals while spending quality time with friends and family. Since its inception, Zaxbys has cultivated a unique brand culture focused on hospitality, team spirit, and continuous growth, making it an enriching place for employees to build their careers. Known for its high-quality chicken dishes and distinctive sauces, Zaxbys has established a strong foothold in the competitive restaurant industry by upholding consistently high standards of food safety, customer satisfaction, and operational excellence.

Zaxbys is currently seeking experienced and motivated General Managers to join their team. This role is crucial in leading and developing a capable and enthusiastic team, maintaining a positive and productive work environment, and driving the overall success of the restaurant. As a General Manager, you will be responsible for overseeing daily restaurant operations to ensure smooth functioning, from staffing and training to cost management and sales growth. You will play a pivotal role in creating a welcoming atmosphere that keeps guests coming back while adhering to the company’s brand and operational standards. This position offers competitive pay with additional bonus potential based on performance, making it a rewarding opportunity.

The General Manager position at Zaxbys is designed for individuals who have strong leadership skills, a passion for the restaurant industry, and a dedication to fostering team development and guest satisfaction. Your responsibilities will include implementing company goals and action plans, supervising recruitment and retention of top talent, overseeing budgets and financial performance, and ensuring compliance with food safety and operational regulations. Zaxbys emphasizes continuous training and professional growth, and you will be expected to complete comprehensive development programs including the General Manager Development Plan and Operations Excellence Capstone Class. The role also involves daily review and analysis of performance metrics to create and execute strategies to improve profitability, customer experience, and operational efficiency.

Working at Zaxbys offers a variety of benefits tailored to support both personal and professional well-being, including medical, dental, and vision insurance, paid time off and holidays, as well as opportunities for career advancement within a supportive and inclusive work environment. The company fosters a culture of engagement and recognition, where leaders are expected to lead by example and encourage a positive workplace culture that highlights teamwork and mutual respect. By joining Zaxbys as a General Manager, you become part of a company that values leadership, innovation, and a collaborative spirit, making it an exceptional place to grow your career in the fast-casual dining industry.

Job Requirements

Sit, stand, and walk continuously
occasionally stoop, bend, crouch, or climb including use of ladders
frequently lift, push, pull, and carry up to 50 pounds including lifting overhead
continuous use of hands and wrists for grasping and fine manipulation
communicate proficiently through speech, reading, and writing
maintain effective audio-visual discrimination and perception to observe and respond to the environment
work in an environment with hot and cold temperature variations and exposure to food allergens
operate and work safely with restaurant equipment including knives, fryers, and potentially hazardous equipment

Job Qualifications

Must be 21 years of age or older
must have a valid driver’s license, vehicle insurance, and reliable transportation
open availability and ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
required minimum education: high school diploma or equivalent and some college preferred
3-5 years management experience required
restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
obtain food safety certification and manager certification
ensure that the restaurant delivers great experiences to guests
maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
plan and delegate shift assignments including communicating expectations and adjusting as needed
uphold service, product quality, and cleanliness standards consistently
create and maintain a positive culture and healthy team morale by providing guidance and leadership while being a role model
manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are upheld
strive to increase sales by building community relationships and providing outstanding product and service
control costs and losses and improve operational standards and compliance
complete performance reviews for crew members and assist with manager reviews
maintain compliance with company, federal, state, and local laws and policies
utilize management tools and keep accurate records
review performance metrics daily and develop action plans to improve profitability, sales, and guest experience
handle and report guest and team member complaints, concerns, and injuries timely and respectfully
maintain an attitude of flexibility that allows performance beyond position parameters
ensure the team works safely and follows all safety guidelines and procedures
escalate concerns to supervisors when appropriate
perform all other duties necessary to ensure proper restaurant operations