Restaurant General Manager

North Augusta, SC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA option

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Life insurance

401(k) with employer match

Job Description

Zaxby's is a leading fast-casual restaurant chain specializing in chicken wings, chicken fingers, sandwiches, and salads. With a commitment to quality food, exceptional service, and a fun dining environment, Zaxby's has built a strong reputation across the United States. The restaurant aims to be more than just a place to eat; it serves as a gathering place for friends and family to enjoy great food and memorable experiences. The company takes pride in fostering a positive workplace culture where team members feel valued, supported, and empowered to contribute to their fullest potential. This supportive environment makes Zaxby's an indescribably great place to work, with opportunities for career advancement and personal growth.

The role of General Manager at Zaxby's is pivotal in maintaining the high standards of operation and customer satisfaction that the brand is known for. As a General Manager, you will lead a team dedicated to excellence in service, product quality, and restaurant cleanliness. Your primary responsibility will be to oversee daily restaurant operations, ensuring efficiency and profitability by managing staffing, sales growth, cost controls, and team development. By fostering a positive team culture and upholding brand standards, you will help create an enjoyable experience for guests and build lasting relationships within the community. The General Manager role involves strategic planning, staff training, scheduling, and performance management to ensure all employees are motivated and held accountable.

Zaxby's offers a competitive compensation package which includes competitive pay, bonus potential up to 24% of annual salary paid quarterly, and free meals. The company also provides paid time off, paid holidays, an employee referral program, and opportunities for advancement. Benefits include medical, dental, and vision insurance, a health savings account (HSA) option, short-term and long-term disability coverage, employer-paid life insurance, and a 401(k) plan with employer match. The 401(k) matching program offers a 100% match of the first 3% contribution plus a 50% match of the next 2% contribution, helping employees prepare for their financial future.

This position requires a dedicated leader with a strong work ethic who can handle the demands of managing a busy, high-volume restaurant. Ideal candidates will be at least 21 years old, possess a valid driver's license, have reliable transportation, and exhibit excellent organizational and interpersonal skills. A minimum of 3 to 5 years of management experience is required, with restaurant management experience preferred. The ability to work a flexible schedule including days, nights, weekends, and holidays is essential. Successful applicants must also pass background checks and motor vehicle reports.

The General Manager is expected to complete all necessary training, including the Zaxby's General Manager Development Plan, Operations Excellence Capstone Class, Food Safety Certification, and Manager Certification. By maintaining effective operational controls, ensuring compliance with all company and legal policies, and leading a motivated team, the General Manager supports the overall growth and success of the restaurant. This role is vital to the continued promise of delivering outstanding food and service that keeps guests returning year after year. If you are passionate about leadership, food service, and providing exceptional guest experiences, a career at Zaxby's as a General Manager can be both rewarding and fulfilling, offering a dynamic workplace with real opportunities for advancement.

Job Requirements

Must be 21 years of age or older
Must have a valid drivers license, vehicle insurance, and reliable transportation
Open availability and the ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Required minimum education: high school diploma or equivalent and some college preferred
3-5 years management experience required
Restaurant management experience preferred

Job Qualifications

Must be 21 years of age or older
Must have a valid drivers license, vehicle insurance, and reliable transportation
Open availability and the ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
Required minimum education: high school diploma or equivalent and some college preferred
3-5 years management experience required
Restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
Complete Food Safety Certification and Manager Certification
Ensure that the restaurant delivers great experiences to guests
Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Ensure service, product quality, and cleanliness standards are consistently upheld
Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
Strive to increase sales by building community relationships and providing outstanding product and service
Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Complete performance reviews for crew members and assist with performance reviews for managers
Maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
Utilize management tools and keep neat, accurate, and current records
Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
Handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Escalate concerns to your supervisor when appropriate
Perform all other duties necessary to ensure restaurant operations function properly