Restaurant General Manager

Augusta, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a nationally recognized fast-casual restaurant chain headquartered in the United States, known for its signature chicken wings, chicken fingers, sandwiches, and salads. Established with the goal of providing guests with not only tasty food but a welcoming and fun dining experience, Zaxbys has grown to become a favorite spot for friends and families to gather and enjoy exceptional meals in a comfortable atmosphere. As a company, Zaxbys prides itself on its strong culture, commitment to quality, and dedication to great customer service. The brand is synonymous with energetic service, community involvement, and providing an enjoyable work environment for its employees.

As the Zaxbys team expands, the company is looking to hire passionate individuals to fill the role of General Manager at their restaurant locations. The General Manager is a pivotal leadership role responsible for overseeing daily restaurant operations while fostering a positive culture and high morale among team members. This position entails executing strategic plans aligned with the company’s broader objectives, including staffing, operational excellence, sales growth, cost management, and ensuring consistently outstanding guest experiences. The General Manager acts as the face of the restaurant, setting a powerful example for the team and directly impacting the restaurant’s success.

The role of General Manager at Zaxbys requires a hands-on, proactive leader with strong organizational and interpersonal skills. Key responsibilities include ensuring the restaurant delivers excellent service and maintains food quality and safety standards, managing hiring and team member development, mentoring and coaching in line with company policies, and creating efficient work schedules aligned with budget goals. General Managers also play a critical role in sales growth by engaging with the local community and driving initiatives that boost customer traffic and loyalty.

Zaxbys offers competitive pay, with bonus potential up to 24 percent of annual salary paid quarterly, reflecting the company’s dedication to rewarding performance. Other advantages include free meals during shifts, paid time off, holidays, and an employee referral program. The restaurant also provides medical, dental, and vision insurance, short- and long-term disability coverage, employer-paid life insurance, and a 401(k) plan with employer match. This comprehensive benefits package illustrates Zaxbys’ commitment to employee well-being and career development.

Working as a General Manager at Zaxbys is an exciting career opportunity for those passionate about the restaurant industry, leadership, and community-building. The company encourages growth from within and offers plenty of chances for advancement, making it an ideal workplace for individuals looking to build a rewarding career in hospitality management. The General Manager role is challenging and dynamic, requiring someone who can handle multiple responsibilities with poise and efficiency while maintaining a friendly and service-oriented environment. If you are a motivated leader ready to make a meaningful impact on both the team and guests, Zaxbys welcomes you to join their fast-growing family.

Job Requirements

Must be 21 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability and the ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
Required minimum education: High school diploma or equivalent and some college preferred
3-5 years management experience required
Restaurant management experience preferred

Job Qualifications

Must be 21 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability and the ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
Required minimum education: High school diploma or equivalent and some college preferred
3-5 years management experience required
Restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
Complete all training requirements including Food Safety Certification and Manager Certification
Complete any additional training required by Zax LLC
Ensure that the restaurant delivers great experiences to guests
Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Ensure service, product quality, and cleanliness standards are consistently upheld
Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
Strive to increase sales by building community relationships and providing outstanding product and service
Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Complete performance reviews for crew members and assist with performance reviews for managers
Maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
Utilize management tools and keep neat, accurate, and current records
Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
Handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Escalate concerns to your supervisor when appropriate
All other duties necessary to ensure restaurant operations function properly