Restaurant General Manager

Desert De Oro Foods (DDO) is a leading restaurant management company renowned for its deep-rooted culture of trust, loyalty, and excellence within the food service industry. Over the years, DDO has carved out a significant niche by focusing on leadership development, managerial proficiency, and operational excellence, factors that have collectively propelled the company to achieve sustained sales growth even in economically challenging times. The company’s commitment to fostering an award-winning management team exemplifies its dedication to maintaining high standards in restaurant operations and customer satisfaction. DDO is proud to be a part of the Pizza Hut family, embracing the brand's innovative spirit and emphasis on delivering outstanding customer experiences.

DDO’s core philosophy encapsulates the motto, “BE THE RESTAURANTS OUR GUESTS DESIRE, AND THE COMPANY OUR EMPLOYEES DESERVE.” This highlights the company's commitment to ethical practices, passion for excellence, and an unwavering commitment to all stakeholders, including employees and customers alike. The organizational culture at DDO is built on a foundation that prioritizes employee growth, recognizes individual and team accomplishments, and continuously drives operational success.

The role being offered is for a Restaurant General Manager (RGM) within the Pizza Hut portfolio managed by DDO. Reporting directly to the Area Coach, the RGM is responsible for overseeing complete restaurant operations, ensuring alignment with company policies, and maximizing both customer satisfaction and profitability. This leadership position demands hands-on management; from training employees and modeling expected behaviors to fostering a culture of recognition and motivating teams towards operational excellence.

Key responsibilities include developing people capability by driving a problem-solving culture, recruiting top talent, building a robust team of managers and team members, and leading performance management processes. RGMs are expected to lead by example and act as cultural champions who uphold Pizza Hut standards while leveraging people and culture to fuel brand and business performance.

Customer experience delivery is another critical aspect of the role. The RGM ensures the execution of marketing programs, maintains a safe work environment, manages food and labor costs for restaurants with sales ranging from $500,000 to $2 million annually, and monitors compliance with health, safety, and company policies. Additionally, this position is responsible for handling customer issues efficiently, utilizing insights from customer feedback, and implementing strategic action plans to resolve problems and improve service speed and quality.

From a financial perspective, the RGM manages profit and loss by enforcing cash control procedures, maintaining inventory, overseeing labor scheduling, and conducting regular financial reviews. Ensuring the maintenance of facility and equipment through preventative maintenance plans and managing capital expenditures are also key duties. The role further requires analyzing sales and labor data to optimize margins and support business growth.

Successful candidates for the RGM role must be at least 18 years of age, possess a high school diploma or GED (with a college degree preferred), and have 2-4 years of operational management experience in the quick service restaurant or retail sector, including profit and loss responsibility. Strong business acumen, excellent communication, leadership skills, and the ability to work in a dynamic environment are essential. The physical demands include the ability to stand, walk, lift up to 50 pounds, and perform various manual tasks essential for restaurant upkeep.

At DDO and Pizza Hut, the culture goes beyond just food and service. The company fosters a vibrant, authentic environment where creativity, passion, and employee development take center stage. Employees enjoy a workplace where their passions are connected to broader pursuits like sports, gaming, and music, and where they are encouraged to take risks, develop their skills, and work in ways that fit their lifestyles. DDO believes in the power of authenticity and the significant impact every individual can make. This holistic approach makes working at the company a unique and rewarding experience, where employees are valued, supported, and empowered to succeed.