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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
competitive pay
bonus eligible
Paid Time Off
Scholarship Opportunities
career advancement
medical benefits
free meal
KFC Foundation programs
Job Description
KFC, a globally recognized leader in the fast-food industry, is known for its commitment to quality food and exceptional customer service. As a frontrunner in the quick-service restaurant sector, KFC operates thousands of outlets internationally, offering a diverse menu centered around its famous pressure-fried chicken. The brand's reputation is built on its strong values, including a culture of equity, inclusion, and belonging, fostering an environment where both employees and customers feel valued and respected. KFC’s dedication to innovation and customer satisfaction has propelled it to the forefront of the industry, making it a sought-after employer for professionals seeking growth in... Show More
Job Requirements
- Five years in restaurant or retail management
- Strong track record in people management
- Proven ability in P&L analysis
- Proficiency with digital tools and platforms
- Exceptional communication skills
- Understanding of restaurant maintenance programs
- Commitment to equity, inclusion and belonging
- Experience in team motivation and development
- Skills in recruitment and training
- Adaptability and experience in change management
- Adherence to corporate policies and occupational health and food safety standards
Job Qualifications
- Five years in restaurant or retail management with a strong track record in people management
- Proven ability to improve performance based on P&L analysis
- Proficient with digital tools and platforms
- Exceptional communication skills including written, verbal, and interpersonal
- Solid understanding of restaurant maintenance programs
- Champions KFC's culture and values focusing on equity, inclusion, and belonging
- Experienced in recognizing and motivating teams with a successful track record in people development
- Skilled in recruiting top talent and training both high and under-performing employees
- Adaptable to change and experienced in supporting change management
Job Duties
- Recruit, onboard, and conduct orientations for top team members and shift supervisors
- Develop a comprehensive training plan, mentor assistant managers, shift supervisors, and team member trainers
- Recognize and reward outstanding team member performance regularly while fostering a culture of equity, inclusion, and belonging
- Address and resolve conflicts promptly, maintaining a positive work environment
- Personally engage with customers, swiftly resolving any issues to ensure a positive experience
- Strategically schedule staff to optimize customer service, coach the management team on KFC brand standards, and lead product rollout meetings
- Analyze the restaurant's financial performance, manage the budget, and develop strategies to maximize profitability without compromising the customer experience
- Stay informed about competitors and aim to exceed their standards including digital presence and loyalty programs
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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