Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
competitive pay
bonus eligible
2 weeks vacation and additional paid time off
Scholarship Opportunities
career advancement
Professional Development
medical benefits from day 1
free meal each shift
Job Description
KFC is a globally recognized fast-food restaurant chain famed for its signature fried chicken and commitment to quality and customer satisfaction. As one of the largest and most beloved brands in the quick-service restaurant industry, KFC prides itself on its rich legacy, innovative menu offerings, and dedication to creating a vibrant culture that promotes inclusion, equity, and belonging. With an expansive footprint of locations worldwide, KFC provides a dynamic and growth-oriented work environment for its employees, supported by comprehensive training programs and robust career advancement opportunities.
The role of the Restaurant General Manager at KFC is an exciting leadership position that demands a passionate and driven individual capable of steering the restaurant towards operational excellence. This full-time position offers competitive pay and the opportunity to be part of a team that is recognized for setting high standards in customer service and team development. The General Manager will be responsible for leading a diverse team, hiring and training top talent, and fostering a positive, inclusive culture that empowers team members to achieve their fullest potential while delivering exceptional guest experiences.
As the General Manager, you will act as a strategic leader, directly influencing both the daily operations and long-term success of the restaurant. Your primary mission will be to recruit and onboard skilled team members and shift supervisors, ensuring that every employee is well-prepared to execute their responsibilities effectively. You will design and implement comprehensive training plans, mentoring assistant managers, shift supervisors, and trainers to cultivate a knowledgeable and motivated workforce.
You will also play a vital role in recognizing and rewarding outstanding performance, initiating programs that promote equity, inclusion, and a strong sense of belonging within the restaurant. Managing and resolving conflicts swiftly will be essential to maintaining a harmonious and productive work environment. Additionally, your interaction with customers will be hands-on, ensuring rapid and satisfactory resolution of any service issues.
Operational responsibilities include staff scheduling to optimize service delivery, coaching your management team on brand standards, and leading product rollout meetings to guarantee the successful introduction of new menu items and promotions. Financial stewardship is a key aspect of your role, requiring you to analyze the restaurant's financial performance carefully, manage budgets prudently, and develop strategies that maximize profitability without compromising quality or customer satisfaction.
Keeping abreast of competitor activities and industry trends will inform your approach to maintaining KFC's competitive edge. This includes an active focus on digital presence and loyalty programs, which are critical components in enhancing customer engagement and retention. Your leadership will be instrumental in driving a culture that not only meets but exceeds the standards set by competitors, ensuring KFC remains a favorite destination for customers.
Overall, the Restaurant General Manager at KFC is a pivotal role that offers immense satisfaction through team achievements and operational success. If you possess a strong background in restaurant management, a passion for developing people, and a commitment to upholding KFC's values, this opportunity provides a platform for you to lead with impact and advance your career within a well-respected global brand.
The role of the Restaurant General Manager at KFC is an exciting leadership position that demands a passionate and driven individual capable of steering the restaurant towards operational excellence. This full-time position offers competitive pay and the opportunity to be part of a team that is recognized for setting high standards in customer service and team development. The General Manager will be responsible for leading a diverse team, hiring and training top talent, and fostering a positive, inclusive culture that empowers team members to achieve their fullest potential while delivering exceptional guest experiences.
As the General Manager, you will act as a strategic leader, directly influencing both the daily operations and long-term success of the restaurant. Your primary mission will be to recruit and onboard skilled team members and shift supervisors, ensuring that every employee is well-prepared to execute their responsibilities effectively. You will design and implement comprehensive training plans, mentoring assistant managers, shift supervisors, and trainers to cultivate a knowledgeable and motivated workforce.
You will also play a vital role in recognizing and rewarding outstanding performance, initiating programs that promote equity, inclusion, and a strong sense of belonging within the restaurant. Managing and resolving conflicts swiftly will be essential to maintaining a harmonious and productive work environment. Additionally, your interaction with customers will be hands-on, ensuring rapid and satisfactory resolution of any service issues.
Operational responsibilities include staff scheduling to optimize service delivery, coaching your management team on brand standards, and leading product rollout meetings to guarantee the successful introduction of new menu items and promotions. Financial stewardship is a key aspect of your role, requiring you to analyze the restaurant's financial performance carefully, manage budgets prudently, and develop strategies that maximize profitability without compromising quality or customer satisfaction.
Keeping abreast of competitor activities and industry trends will inform your approach to maintaining KFC's competitive edge. This includes an active focus on digital presence and loyalty programs, which are critical components in enhancing customer engagement and retention. Your leadership will be instrumental in driving a culture that not only meets but exceeds the standards set by competitors, ensuring KFC remains a favorite destination for customers.
Overall, the Restaurant General Manager at KFC is a pivotal role that offers immense satisfaction through team achievements and operational success. If you possess a strong background in restaurant management, a passion for developing people, and a commitment to upholding KFC's values, this opportunity provides a platform for you to lead with impact and advance your career within a well-respected global brand.
Job Requirements
- 5 years in restaurant or retail management with people management experience
- proven ability to improve performance using profit and loss analysis
- proficiency with digital tools and platforms
- strong communication skills including written, verbal, and interpersonal communication
- understanding of restaurant maintenance programs
- commitment to KFC's culture focusing on equity, inclusion, and belonging
- experience in team recognition and motivation
- capability in recruiting and training diverse talent
- adaptability to change and support for change management
- compliance with corporate policies and Occupational Health and Food Safety standards
Job Qualifications
- 5 years in restaurant or retail management with a strong track record in people management
- proven ability to improve performance based on profit and loss analysis
- proficient with digital tools and platforms
- exceptional communication skills including written, verbal, and interpersonal
- solid understanding of restaurant maintenance programs
- champions KFC's culture and values focusing on equity, inclusion, and belonging
- experienced in recognizing and motivating teams with a successful track record in people development
- skilled in recruiting top talent and training both high and under-performing employees
- adaptable to change and experienced in supporting change management
- adheres to corporate policies and Occupational Health and Food Safety standards
Job Duties
- Recruit, onboard, and conduct orientations for top team members and shift supervisors
- develop a comprehensive training plan and mentor assistant managers, shift supervisors, and team member trainers
- recognize and reward outstanding team member performance regularly
- foster a culture of equity, inclusion, and belonging
- address and resolve conflicts promptly, maintaining a positive work environment
- personally engage with customers and swiftly resolve any issues
- strategically schedule staff to optimize customer service
- coach the management team on brand standards
- lead product rollout meetings to ensure successful implementation
- analyze the restaurant's financial performance
- manage the budget
- develop strategies to maximize profitability without compromising the customer experience
- stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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