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Restaurant General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Day Shifts
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Benefits

competitive pay
bonus eligible
2 weeks vacation and additional paid time off
Scholarship Opportunities
career advancement
Professional Development
medical benefits from day 1
free meal each shift

Job Description

KFC is a globally recognized fast-food restaurant chain famed for its signature fried chicken and commitment to quality and customer satisfaction. As one of the largest and most beloved brands in the quick-service restaurant industry, KFC prides itself on its rich legacy, innovative menu offerings, and dedication to creating a vibrant culture that promotes inclusion, equity, and belonging. With an expansive footprint of locations worldwide, KFC provides a dynamic and growth-oriented work environment for its employees, supported by comprehensive training programs and robust career advancement opportunities.

The role of the Restaurant General Manager at KFC is an exciting leadership ... Show More

Job Requirements

  • 5 years in restaurant or retail management with people management experience
  • proven ability to improve performance using profit and loss analysis
  • proficiency with digital tools and platforms
  • strong communication skills including written, verbal, and interpersonal communication
  • understanding of restaurant maintenance programs
  • commitment to KFC's culture focusing on equity, inclusion, and belonging
  • experience in team recognition and motivation
  • capability in recruiting and training diverse talent
  • adaptability to change and support for change management
  • compliance with corporate policies and Occupational Health and Food Safety standards

Job Qualifications

  • 5 years in restaurant or retail management with a strong track record in people management
  • proven ability to improve performance based on profit and loss analysis
  • proficient with digital tools and platforms
  • exceptional communication skills including written, verbal, and interpersonal
  • solid understanding of restaurant maintenance programs
  • champions KFC's culture and values focusing on equity, inclusion, and belonging
  • experienced in recognizing and motivating teams with a successful track record in people development
  • skilled in recruiting top talent and training both high and under-performing employees
  • adaptable to change and experienced in supporting change management
  • adheres to corporate policies and Occupational Health and Food Safety standards

Job Duties

  • Recruit, onboard, and conduct orientations for top team members and shift supervisors
  • develop a comprehensive training plan and mentor assistant managers, shift supervisors, and team member trainers
  • recognize and reward outstanding team member performance regularly
  • foster a culture of equity, inclusion, and belonging
  • address and resolve conflicts promptly, maintaining a positive work environment
  • personally engage with customers and swiftly resolve any issues
  • strategically schedule staff to optimize customer service
  • coach the management team on brand standards
  • lead product rollout meetings to ensure successful implementation
  • analyze the restaurant's financial performance
  • manage the budget
  • develop strategies to maximize profitability without compromising the customer experience
  • stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs

Job Criteria

Experience

Expert Level (7+ years)


Job Location

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