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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $48,000.00 - $55,000.00
Work Schedule
Standard Hours
Benefits
full-time employment
Career growth opportunities
Positive work environment
Training and Development
health and safety compliance support
employee discount
Brand recognition
Job Description
Magic Concepts is a well-established multi-unit restaurant company founded in Toledo, Ohio. With a legacy dating back to 1983 when Magic Wok was established by Sutas Pipatjarasgit, Magic Concepts has grown and diversified its portfolio to include popular brands such as Wingstop and Jersey Mike's. This expansion has allowed the company to bring a rich variety of flavors and dining experiences to the communities it serves, all while fostering a caring and supportive culture among its employees. Wingstop is one of their flagship franchises, known for its fresh, never-faked wings, hand-cut seasoned fries, and famous sides, delivering not just a... Show More
Job Requirements
- guest service mentality
- strong verbal communication and listening skills
- maintains a calm, tactful demeanor when dealing with difficult situations
- manages multiple projects and timelines with urgency and follow through
- well organized and detail oriented
- must have experience in business planning with direct responsibility for operational and financial results
- must demonstrate expertise in identifying areas for improvement and implementing procedures and standards to increase profitability
- ability to teach others to understand the financial impact of operational decisions
- consultative and coaching approach
- tolerant of others’ viewpoints
- ability to use persuasion, negotiation, and communication principles to influence results
- strong problem-solving skills
- desire to accept a leadership role and remain tactful while approaching conflict management
- ability to remain composed and rational in adverse or confrontational situations
- ability to deal with complex factors, adapt methods, and make decisions guided by policies and procedures
- ongoing learner with curiosity and interest in self improvement
- obtain ServSafe certification within first 90 days
Job Qualifications
- guest service mentality
- strong verbal communication and listening skills
- ability to manage multiple projects and timelines with a sense of urgency and follow through
- well organized and detail oriented
- experience with business planning and direct responsibility for operational and financial results
- expertise in identifying areas for improvement and establishing and implementing procedures and performance standards
- ability to teach others about financial impact of operational decisions
- consultative and coaching approach
- ability to use persuasion and negotiation to influence results
- strong problem-solving skills
- ability to remain composed and rational in adverse or confrontational situations
- ongoing learner with insatiable curiosity and interest in self improvement
- ability to obtain ServSafe certification within first 90 days
Job Duties
- ensure that each guest receives outstanding guest service by providing a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service
- control shrinkage, waste, expenses, and payroll
- ensure appropriate cleanliness, sanitation, safety and staffing standards are maintained
- review restaurant trends and recommend and initiate changes for maximizing goals and objectives
- ensure compliance with all company policies and procedures through regular restaurant management and staff meetings, walk-through and audits
- open and/or close the restaurant
- assemble and package orders according to the Wingstop standard
- assist all other positions when necessary
- receive, inspect, and sign/pay for deliveries in the GM’s absence
- place orders with vendors when necessary
- maintain a current operations manual, and follow all procedures
- conduct a daily walk-through and taste test of products at opening
- make sure the time and temps are done every two hours
- ensure that all products are fresh and prepared correctly
- keep the flow of orders moving on time
- keep the restaurant safe and clean for both the crewmember and the guest
- handle guest issues in the GM’s absence
- assist in keeping kitchen clean throughout the shift
- ensure that all crewmembers are health safety conscious at all times
- promote the Wingstop brand and uphold the mandatory operating requirements
- keep the Wingstop philosophy alive for crewmembers and guests
- support the other brand partners in your network
- enforce the Wingstop uniform and jewelry policy
- ability to thoroughly understand and follow instructions in how to use chemical cleaning products
- bring problems to the attention of the supervisor
- is willing to ask for help
- identify and introduce new ideas and solutions to create efficiency in the operation
- represent the brand and department in a professional and polished manner at all times
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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