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Restaurant General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
training programs
career advancement

Job Description

KFC, also known as Kentucky Fried Chicken, is a globally recognized fast-food restaurant chain that specializes in fried chicken and other Southern-inspired dishes. Established as an iconic brand with a rich history dating back to 1952, KFC has built a reputation for its high-quality standards, exceptional customer service, and commitment to providing a welcoming atmosphere in all of its locations worldwide. The brand prides itself on delivering delicious, fresh meals highlighted by its world-famous chicken recipes, which have made it a favorite for millions of customers. Being part of the KFC family means embracing the core values of southern hospitality, teamwork, and a passion for excellence, all while enjoying a fun and supportive work culture that supports employee growth and advancement opportunities.

As a Restaurant General Manager at KFC, you are not just managing a restaurant—you are leading a family. This role is pivotal as it holds the responsibility for ensuring that the restaurant delivers on its promise of high-quality food, genuine guest experiences, and operational excellence. You will be the number one leader at your location, steering your team towards success by upholding the brand’s high standards in customer service, food quality, cleanliness, and safety. Your leadership will inspire a collaborative and positive work environment. You will manage the day-to-day operations, monitor key success metrics, and actively lead your team to achieve or exceed restaurant goals.

This position offers a unique opportunity to grow your leadership skills by mentoring and developing a diverse team. You will play a crucial part in onboarding new employees and fostering their growth through targeted training programs. Communication is key in this role, as you will be responsible for keeping your team informed about goals, business updates, and upcoming promotions. Collaboration extends beyond your restaurant, as you will partner with other Restaurant General Managers and area leaders to implement best practices and drive business growth at a broader level.

Joining KFC as a Restaurant General Manager is an exciting career step for individuals who are passionate about food service and customer satisfaction while aiming to build a rewarding career within a globally recognized brand. The role demands a strong work ethic, a goal-oriented mindset, and a hands-on leadership style. KFC supports its managers with comprehensive training and development programs that encourage continuous improvement and provide tools necessary for success. Work in a fast-paced, dynamic environment where no two days are the same, surrounded by a supportive KFC family that values your contribution and helps you reach your highest potential. If you are ready to take ownership of a restaurant and lead a motivated team to new heights, this opportunity at KFC is perfect for you.

Job Requirements

  • Must be 18 years old with a valid driver's license and reliable, personal transportation
  • 3 to 5 years of experience in management
  • high school diploma or equivalent
  • strong leadership and communication skills
  • ability to work in a fast-paced environment
  • commitment to customer service excellence
  • capability to mentor and develop team members
  • ownership mindset towards business results

Job Qualifications

  • Leads by example with high standards in customer service, food quality, and cleanliness
  • true business partner and has an ownership mindset relating to business results
  • mentors and coaches team effectively through training and development resources
  • builds a team through selecting and onboarding new hires
  • takes absolute pride in everything you do
  • goal-oriented leader that enjoys a fast-paced environment
  • deep appreciation and commitment to customer service and our guest's experience
  • must be 18 years old with a valid driver's license and reliable, personal transportation
  • 3 to 5 years of experience in management

Job Duties

  • Ownership of your restaurant's success metrics and lead the restaurant team to reach goals
  • lead the guest experiences in your restaurant that includes friendly interactions, a clean restaurant, and fresh meals
  • grow and mentor your KFC family through training, development, and onboarding of new team members
  • lead communications of your team's goals, upcoming promotions, business updates, etc.
  • inspire the overall positive and collaborative family environment
  • partner with other Restaurant General Managers and Area Leaders to grow and move the business forward

Job Criteria

Experience

Mid Level (3-7 years)


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