Restaurant General Manager

Sun City, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

competitive pay

bonus eligible

Paid Time Off

Scholarship Opportunities

career advancement

medical benefits

free meal

Job Description

KFC is a globally recognized restaurant brand known for its delicious fried chicken and commitment to quality customer service. As a leader in the fast-food industry, KFC prides itself on fostering a vibrant culture that promotes teamwork, inclusivity, and professional growth. With numerous locations worldwide, KFC continues to set the gold standard in restaurant operations and customer satisfaction. This established company not only offers excellent food but also strives to create rewarding career opportunities for its employees at all levels.

The role of Restaurant General Manager at KFC is a pivotal leadership position designed for a dynamic individual who can lead and inspire a team to deliver exceptional customer experiences. As the General Manager, you will be responsible for recruiting, training, and mentoring your team to ensure they are well prepared and motivated. Your leadership will directly influence the culture and success of your restaurant, fostering a positive, optimistic, and inclusive work environment. You will oversee all aspects of restaurant operations, including staffing, training development, conflict resolution, customer engagement, scheduling, financial analysis, and adherence to brand standards.

In this role, you will have the opportunity to shape the careers of your team members by providing coaching and opportunities for growth. Recognizing outstanding performance and promoting equity, inclusion, and belonging within your team will be key priorities. Your ability to solve customer concerns personally and promptly will help maintain a positive customer experience, contributing to the restaurant's reputation and profitability. Utilizing your financial acumen, you will analyze budgets and develop strategies to drive profitability without compromising service quality.

Staying informed about competitors and the latest industry trends, including digital tools and loyalty programs, is crucial to maintaining KFC's leadership position in the market. The position demands a leader who is adaptable, innovative, and committed to excellence in every aspect of restaurant management. With competitive pay, bonus eligibility, medical benefits from day one, career advancement opportunities, and unique KFC Foundation programs such as free college tuition through WGU, this role offers a rewarding career path for motivated professionals ready to make an impact.

Job Requirements

5 years in restaurant or retail management with a strong track record in people management
Proven ability to improve performance based on P and L analysis
Proficient with digital tools and platforms
Exceptional communication skills including written, verbal and interpersonal
Solid understanding of restaurant maintenance programs
Champions KFC's culture and values with a focus on equity, inclusion and belonging
Experienced in recognizing and motivating teams with a successful track record in people development
Skilled in recruiting top talent and training both high and under-performing employees
Adaptable to change and experienced in supporting change management
Adheres to corporate policies and occupational health and food safety standards

Job Qualifications

5 years in restaurant or retail management with a strong track record in people management
Proven ability to improve performance based on P and L analysis
Proficient with digital tools and platforms
Exceptional communication skills including written, verbal, and interpersonal
Solid understanding of restaurant maintenance programs
Champions KFC's culture and values with a focus on equity, inclusion and belonging
Experienced in recognizing and motivating teams with a successful track record in people development
Skilled in recruiting top talent and training both high and under-performing employees
Adaptable to change and experienced in supporting change management

Job Duties

Recruit, onboard, and conduct orientations for top team members and shift supervisors ensuring a strong, well-prepared team
Develop a comprehensive training plan mentoring assistant managers, shift supervisors, and team member trainers as well as overseeing execution of all training and development initiatives
Recognize and reward outstanding team member performance regularly while fostering a culture of equity, inclusion and belonging
Address and resolve conflicts promptly maintaining a positive work environment
Personally engage with customers swiftly resolving any issues to ensure a positive experience
Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation
Analyze the restaurant's financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience
Stay informed about competitors and aim to exceed their standards in all aspects including digital presence and loyalty programs
Adhere to corporate policies and occupational health and food safety standards