Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
competitive pay
bonus eligible
Paid Time Off
Scholarship Opportunities
career advancement
medical benefits
free meal
Job Description
KFC is a globally recognized restaurant brand known for its commitment to quality, innovation, and exceptional customer service. As part of the quick-service restaurant industry, KFC operates internationally with a focus on delivering delicious food and memorable dining experiences to its customers. The company values creating a vibrant and inclusive workplace culture that supports equity, inclusion, and belonging, offering abundant opportunities for team members to grow and thrive professionally. KFC is dedicated to fostering leadership within its ranks, encouraging continuous learning and development through robust training programs and career advancement pathways. This position is a full-time role with competitive pay and comprehensive employee benefits, making it an appealing career choice within the hospitality sector.
The Restaurant General Manager at KFC plays a pivotal role in driving the success of the restaurant by leading a dynamic team focused on achieving excellence in customer service and operational standards. This manager is responsible for recruiting, training, and mentoring staff members, including Team Members, Shift Supervisors, and Assistant Managers, nurturing their talents to help them reach their full potential. The General Manager sets the gold standard for performance, fostering a positive and rewarding culture that inspires the team to deliver outstanding results. They also oversee the financial performance of the restaurant, managing budgets and developing strategies to maximize profitability without compromising the quality of the customer experience. This role demands exceptional communication skills, a strategic mindset, and a strong commitment to upholding the brand's values and standards. By ensuring a well-prepared and motivated team, the General Manager enables the restaurant to exceed customer expectations and maintain a competitive edge in the market. Furthermore, KFC supports its leaders through meaningful benefits such as medical coverage from day one, paid time off, scholarship opportunities, and programs like the KFC Foundation that expand educational and financial support, making this position both professionally rewarding and personally enriching.
The Restaurant General Manager at KFC plays a pivotal role in driving the success of the restaurant by leading a dynamic team focused on achieving excellence in customer service and operational standards. This manager is responsible for recruiting, training, and mentoring staff members, including Team Members, Shift Supervisors, and Assistant Managers, nurturing their talents to help them reach their full potential. The General Manager sets the gold standard for performance, fostering a positive and rewarding culture that inspires the team to deliver outstanding results. They also oversee the financial performance of the restaurant, managing budgets and developing strategies to maximize profitability without compromising the quality of the customer experience. This role demands exceptional communication skills, a strategic mindset, and a strong commitment to upholding the brand's values and standards. By ensuring a well-prepared and motivated team, the General Manager enables the restaurant to exceed customer expectations and maintain a competitive edge in the market. Furthermore, KFC supports its leaders through meaningful benefits such as medical coverage from day one, paid time off, scholarship opportunities, and programs like the KFC Foundation that expand educational and financial support, making this position both professionally rewarding and personally enriching.
Job Requirements
- 5 years of experience in restaurant or retail management
- strong track record in people management
- ability to improve performance based on profit and loss analysis
- proficiency with digital tools and platforms
- exceptional communication skills
- solid understanding of restaurant maintenance programs
- commitment to equity, inclusion, and belonging
- experience in team recognition and motivation
- skilled in recruiting and training employees
- adaptability to change
- adherence to corporate policies and health and safety standards
Job Qualifications
- 5 years in restaurant or retail management with a strong track record in people management
- Proven ability to improve performance based on profit and loss analysis
- Proficient with digital tools and platforms
- Exceptional communication skills including written, verbal, and interpersonal
- Solid understanding of restaurant maintenance programs
- Experience in recognizing and motivating teams
- Skilled in recruiting top talent and training both high and under-performing employees
- Adaptable to change and experienced in supporting change management
- Commitment to corporate policies and occupational health and food safety standards
Job Duties
- Recruit, onboard, and conduct orientations for top team members and shift supervisors
- Develop a comprehensive training plan and mentor assistant managers, shift supervisors, and team member trainers
- Recognize and reward outstanding team member performance regularly
- Address and resolve conflicts promptly
- Personally engage with customers to swiftly resolve any issues
- Strategically schedule staff to optimize customer service
- Analyze the restaurant’s financial performance and manage the budget
- Stay informed about competitors and aim to exceed their standards
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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