Restaurant General Manager

KFC is a globally recognized restaurant brand known for its iconic fried chicken and commitment to delivering exceptional dining experiences. As part of the quick-service restaurant (QSR) industry, KFC operates numerous locations worldwide, focusing on quality food, customer satisfaction, and community engagement. The company values its employees, particularly its leadership teams, for fostering a culture of equity, inclusion, and belonging while driving business success through innovation and operational excellence.

The position of Restaurant General Manager at KFC is an exciting leadership role that plays a crucial part in the success of the restaurant. This role involves leading a dynamic team by handpicking and training the best crew to ensure outstanding customer experiences. The General Manager is responsible for setting the gold standard in service, operations, and team development that others aspire to achieve. This is a full-time position offering competitive pay and bonus eligibility, along with comprehensive benefits that include medical coverage from day one and retirement plans.

The role requires overseeing the recruitment and onboarding process for top Team Members and Shift Supervisors, ensuring that all new hires are well-prepared through thorough orientations and training programs. The Restaurant General Manager also develops comprehensive training plans, mentors assistant managers and team trainers, and leads the execution of all development initiatives to promote a culture of continuous learning and growth. Recognizing and rewarding outstanding performance is a key part of the role, helping to build a vibrant and optimistic team environment.

In addition to team leadership, the Restaurant General Manager must maintain a positive work atmosphere by promptly addressing conflicts and engaging directly with customers to resolve issues swiftly. Scheduling staff strategically to optimize customer service and overseeing the adherence to KFC brand standards are critical responsibilities. The Manager also leads product rollout meetings and ensures the successful implementation of new initiatives.

Financial acumen is essential for this role, as the Restaurant General Manager analyzes the restaurant's financial performance, manages budgets, and develops strategies to maximize profitability without compromising customer satisfaction. Staying informed about competitors and striving to exceed industry standards in various areas such as digital presence and loyalty programs is also expected.

This role suits a candidate with five or more years of experience in restaurant or retail management and a strong track record in people management. Exceptional communication skills, proficiency with digital tools, and a solid understanding of restaurant maintenance programs are necessary. The ideal candidate will champion KFC's culture and values, focus on equity, inclusion, and belonging, and exhibit an experienced ability to recruit, train, and motivate teams effectively while adapting to change and supporting change management efforts.

Overall, the Restaurant General Manager position at KFC offers a unique opportunity to lead a successful restaurant operation while fostering a supportive and engaging work environment that encourages professional development and career advancement. Candidates will enjoy competitive compensation, extensive benefits, and the chance to be part of a globally esteemed brand dedicated to excellence in food service and employee satisfaction.