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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
competitive pay
bonus eligible
4 weeks vacation
Paid Time Off
Tuition Reimbursement
career advancement
Health and wellness programs
Job Description
KFC is a globally recognized fast-food restaurant brand known for its signature fried chicken and vibrant dining experience. With a rich heritage spanning decades, KFC has established itself as a leader in the quick-service restaurant industry by providing high-quality food and exceptional customer service. The company operates numerous franchises and company-owned stores worldwide, focusing on delivering consistent taste and memorable experiences to its customers. The brand emphasizes a culture of equity, inclusion, and belonging, fostering a supportive and rewarding environment for its employees. As part of its commitment to excellence, KFC invests in employee development, promoting a work-hard, play-hard ethos... Show More
Job Requirements
- 5 years in restaurant or retail management
- proven ability to improve performance based on profit and loss analysis
- proficiency with digital tools and platforms
- exceptional communication skills
- solid understanding of restaurant maintenance programs
- commitment to KFC's culture of equity, inclusion, and belonging
- experience in team motivation and development
- skills in recruiting and training employees
- adaptability to change
- compliance with corporate policies and health and safety standards
Job Qualifications
- 5 years in restaurant or retail management with a strong track record in people management
- proven ability to improve performance based on profit and loss analysis
- proficient with digital tools and platforms
- exceptional communication skills including written, verbal, and interpersonal
- solid understanding of restaurant maintenance programs
- champions KFC's culture and values focusing on equity, inclusion and belonging
- experienced in recognizing and motivating teams with a successful track record in people development
- skilled in recruiting top talent and training both high and under-performing employees
- adaptable to change and experienced in supporting change management
- adheres to corporate policies and occupational health and food safety standards
Job Duties
- Recruit, onboard, and conduct orientations for top Team Members and Shift Supervisors
- develop a comprehensive training plan, mentor Assistant Managers, Shift Supervisors, and Team Member Trainers, oversee training and development initiatives
- recognize and reward outstanding Team Member performance while fostering a culture of equity, inclusion and belonging
- address and resolve conflicts promptly to maintain a positive work environment
- personally engage with customers, swiftly resolving issues to ensure a positive experience
- strategically schedule staff to optimize customer service, coach the management team on KFC brand standards, lead product rollout meetings
- analyze the restaurant's financial performance, manage the budget, develop strategies to maximize profitability without compromising customer experience
- stay informed about competitors and aim to exceed their standards in digital presence and loyalty programs
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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