Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
competitive pay
bonus eligible
4 weeks vacation
Paid Time Off
Tuition Reimbursement
career advancement
Health and wellness programs
Job Description
KFC is a globally recognized fast-food restaurant brand known for its signature fried chicken and vibrant dining experience. With a rich heritage spanning decades, KFC has established itself as a leader in the quick-service restaurant industry by providing high-quality food and exceptional customer service. The company operates numerous franchises and company-owned stores worldwide, focusing on delivering consistent taste and memorable experiences to its customers. The brand emphasizes a culture of equity, inclusion, and belonging, fostering a supportive and rewarding environment for its employees. As part of its commitment to excellence, KFC invests in employee development, promoting a work-hard, play-hard ethos that balances professional growth with personal well-being. Employees benefit from comprehensive training, competitive compensation, and opportunities for career advancement within a dynamic and fast-paced industry.
The Restaurant General Manager role at KFC is a pivotal leadership position responsible for spearheading the restaurant’s operational and team development initiatives. As the General Manager, you will be tasked with assembling and nurturing a high-performing team dedicated to delivering superior customer experiences. This role involves recruiting, training, and mentoring a diverse group of team members and supervisors, ensuring they embody KFC’s values and uphold its brand standards. You will foster an optimistic and vibrant team culture, recognizing and rewarding outstanding performance while promoting equity and inclusion. Your leadership will directly impact the restaurant’s financial success by managing budgets, analyzing profit and loss statements, and implementing strategies that maximize profitability without sacrificing customer satisfaction. This position requires a hands-on approach to resolving customer issues promptly and maintaining a positive work environment through effective conflict resolution.
Additionally, you will oversee staff scheduling to optimize service delivery and lead product rollout meetings to seamlessly introduce new offerings. Staying abreast of competitor trends and leveraging digital tools to enhance the restaurant’s presence and loyalty programs are critical components of this role. KFC values managers who are adaptable, embrace change, and are committed to continuous improvement. The Restaurant General Manager is a key ambassador of KFC’s culture, driving initiatives that support employee growth and operational excellence. This is a full-time position offering competitive pay and eligibility for bonuses, along with an attractive benefits package that includes vacation time, tuition reimbursement, health and wellness programs, and more. This role is ideal for professionals with a proven track record in restaurant or retail management, who are passionate about leading teams and delivering exceptional service in a fast-paced environment.
The Restaurant General Manager role at KFC is a pivotal leadership position responsible for spearheading the restaurant’s operational and team development initiatives. As the General Manager, you will be tasked with assembling and nurturing a high-performing team dedicated to delivering superior customer experiences. This role involves recruiting, training, and mentoring a diverse group of team members and supervisors, ensuring they embody KFC’s values and uphold its brand standards. You will foster an optimistic and vibrant team culture, recognizing and rewarding outstanding performance while promoting equity and inclusion. Your leadership will directly impact the restaurant’s financial success by managing budgets, analyzing profit and loss statements, and implementing strategies that maximize profitability without sacrificing customer satisfaction. This position requires a hands-on approach to resolving customer issues promptly and maintaining a positive work environment through effective conflict resolution.
Additionally, you will oversee staff scheduling to optimize service delivery and lead product rollout meetings to seamlessly introduce new offerings. Staying abreast of competitor trends and leveraging digital tools to enhance the restaurant’s presence and loyalty programs are critical components of this role. KFC values managers who are adaptable, embrace change, and are committed to continuous improvement. The Restaurant General Manager is a key ambassador of KFC’s culture, driving initiatives that support employee growth and operational excellence. This is a full-time position offering competitive pay and eligibility for bonuses, along with an attractive benefits package that includes vacation time, tuition reimbursement, health and wellness programs, and more. This role is ideal for professionals with a proven track record in restaurant or retail management, who are passionate about leading teams and delivering exceptional service in a fast-paced environment.
Job Requirements
- 5 years in restaurant or retail management
- proven ability to improve performance based on profit and loss analysis
- proficiency with digital tools and platforms
- exceptional communication skills
- solid understanding of restaurant maintenance programs
- commitment to KFC's culture of equity, inclusion, and belonging
- experience in team motivation and development
- skills in recruiting and training employees
- adaptability to change
- compliance with corporate policies and health and safety standards
Job Qualifications
- 5 years in restaurant or retail management with a strong track record in people management
- proven ability to improve performance based on profit and loss analysis
- proficient with digital tools and platforms
- exceptional communication skills including written, verbal, and interpersonal
- solid understanding of restaurant maintenance programs
- champions KFC's culture and values focusing on equity, inclusion and belonging
- experienced in recognizing and motivating teams with a successful track record in people development
- skilled in recruiting top talent and training both high and under-performing employees
- adaptable to change and experienced in supporting change management
- adheres to corporate policies and occupational health and food safety standards
Job Duties
- Recruit, onboard, and conduct orientations for top Team Members and Shift Supervisors
- develop a comprehensive training plan, mentor Assistant Managers, Shift Supervisors, and Team Member Trainers, oversee training and development initiatives
- recognize and reward outstanding Team Member performance while fostering a culture of equity, inclusion and belonging
- address and resolve conflicts promptly to maintain a positive work environment
- personally engage with customers, swiftly resolving issues to ensure a positive experience
- strategically schedule staff to optimize customer service, coach the management team on KFC brand standards, lead product rollout meetings
- analyze the restaurant's financial performance, manage the budget, develop strategies to maximize profitability without compromising customer experience
- stay informed about competitors and aim to exceed their standards in digital presence and loyalty programs
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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