Restaurant Front of House - Marketplace Café - Michigan Avenue

Nordstrom, Inc. is a leading fashion specialty retailer renowned for delivering exceptional customer experiences and high-quality service. Established as a premier retailer with a rich history, Nordstrom operates a range of stores encompassing full-line department stores, Nordstrom Rack stores, and online retail platforms. The company is dedicated to providing top-notch fashion apparel, shoes, accessories, and beauty products, blending quality and style to attract a diverse clientele. Known for its superior customer service and dynamic retail environments, Nordstrom maintains a strong commitment to employee development and inclusive culture, promoting a supportive work environment across all its locations.

This Front of House role at Nordstrom is a vital position within the restaurant segment of their operations, designed to offer remarkable customer service in a bustling and dynamic setting. The role is tailored for individuals who thrive in a fast-paced workplace and possess a genuine enthusiasm for engaging with customers. The core responsibilities revolve around managing a variety of front of house tasks including greeting and seating customers, handling telephone calls, managing cashier duties, and preparing coffee and tea beverages. Additionally, the role supports to-go and third-party delivery orders, enhances food expediting and soup service, and ensures retail displays and stations are well-stocked, organized, and maintained.

Employing excellent communication skills and an energetic approach are critical to success in this role. The Front of House team member plays an essential role in maintaining the overall ambiance and smooth operation of the restaurant by assisting with bussing, table maintenance, and restaurant cleaning as needed. This position demands flexibility in scheduling to meet peak service demands and requires a food handler’s card depending on local regulatory requirements. The compensation for this role ranges from $17.35 to $18.05 per hour, reflecting the company’s commitment to providing competitive wages tailored to job knowledge, skills, experience, and location.

Employees at Nordstrom benefit from a comprehensive range of benefits designed to support their health, well-being, and financial security. Some of these perks include medical, vision, and dental coverage, life insurance, disability insurance, a robust retirement plan, paid time off, and merchandise discounts. Nordstrom also provides Employee Assistance Program resources and may offer performance-based incentives or bonuses. This role offers an exciting opportunity for individuals passionate about hospitality and customer service to grow in a prestigious retail environment while contributing to an exceptional dining experience for Nordstrom guests.