Job Overview
Compensation
Hourly
Range $12.50 - $14.25
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
The Rittenhouse Hotel, located in the heart of downtown Philadelphia, stands as an emblem of luxury and historic charm. Renowned as one of the most prestigious addresses in Philadelphia, this five-diamond hotel offers an unparalleled experience combining elegant accommodations with the warmth of a residential ambiance. Guests enjoy proximity to major museums, cultural attractions, world-class shopping, and the bustling business district, making it a prime destination for travelers seeking sophistication and convenience. As part of the Echelon Luxury & Lifestyle division of HHM Hotels, the Rittenhouse Hotel embraces excellence and innovation while maintaining a strong commitment to sustainability and guest satisfaction. HHM Hotels is also an equal-opportunity employer, reflecting diversity and inclusion as core values within its workforce.
The Restaurant Expeditor position at the Rittenhouse Hotel plays a critical role in ensuring flawless communication and coordination between the front-of-house and back-of-house operations. This role is fundamental in maintaining the high standards expected of a five-diamond dining establishment. As a Restaurant Expeditor, you will manage the timely preparation and delivery of food orders, ensuring that every dish meets the chef's standards for presentation, freshness, and temperature. This includes highlighting and communicating allergies and dietary restrictions, monitoring the complete and simultaneous delivery of all courses, and managing the flow of dinner service across various dining formats including private, ala-carte, and multi-course tasting menus. The position requires a proactive approach to coordinating with servers, chefs, and food runners to guarantee that guests receive an exceptional dining experience.
In addition to the operational responsibilities, the expeditor must keep the station fully stocked with essential items and enforce all restaurant policies and practices including those aligned with Forbes and LQA standards. A dedication to guest satisfaction scores and sustainable practices under HHM's EarthView program is also expected. This role involves physical activity such as standing for extended periods, walking, pushing, and lifting, alongside maintaining safe work habits in compliance with OSHA and MSDS guidelines. The career path from Restaurant Expeditor offers upward mobility from server to captain and ultimately to restaurant management, making this an excellent opportunity for growth within a premier luxury hotel setting.
The Restaurant Expeditor position at the Rittenhouse Hotel plays a critical role in ensuring flawless communication and coordination between the front-of-house and back-of-house operations. This role is fundamental in maintaining the high standards expected of a five-diamond dining establishment. As a Restaurant Expeditor, you will manage the timely preparation and delivery of food orders, ensuring that every dish meets the chef's standards for presentation, freshness, and temperature. This includes highlighting and communicating allergies and dietary restrictions, monitoring the complete and simultaneous delivery of all courses, and managing the flow of dinner service across various dining formats including private, ala-carte, and multi-course tasting menus. The position requires a proactive approach to coordinating with servers, chefs, and food runners to guarantee that guests receive an exceptional dining experience.
In addition to the operational responsibilities, the expeditor must keep the station fully stocked with essential items and enforce all restaurant policies and practices including those aligned with Forbes and LQA standards. A dedication to guest satisfaction scores and sustainable practices under HHM's EarthView program is also expected. This role involves physical activity such as standing for extended periods, walking, pushing, and lifting, alongside maintaining safe work habits in compliance with OSHA and MSDS guidelines. The career path from Restaurant Expeditor offers upward mobility from server to captain and ultimately to restaurant management, making this an excellent opportunity for growth within a premier luxury hotel setting.
Job Requirements
- High school diploma or equivalent preferred
- Previous food and beverage experience required or equivalent training
Job Qualifications
- High school diploma or equivalent preferred
- Previous food and beverage experience required or equivalent training
Job Duties
- Serve as primary point of contact between front-of-house and back-of-house
- Receive order tickets from servers and call them in to kitchen
- Ensure all allergies and dietary restrictions are highlighted on order tickets and communicated to kitchen staff
- Fire courses with chef at appropriate time
- Direct food runners when to pick up dishes and where to deliver them
- Ensure food runners have memorized table and seat numbers for every dish leaving the kitchen
- Ensure all plates leaving the kitchen meet chef's standards for presentation, freshness, and temperature
- Ensure all plates leaving the kitchen were prepared in adherence to any dietary restriction or food allergy noted on the order ticket
- Ensure no dish leaves the kitchen unless it is part of a complete order to ensure courses are delivered completely and simultaneously
- Manage flow of dinner service for all tables including private dining, ala-carte dining, and multiple-course tasting menus
- Run food to tables as needed
- Ensure anyone delivering food to a table is able to authoritatively describe the dishes they are delivering
- Ensure the expeditor station is appropriately stocked at all times with items such as plate wipes, sharpies, thermal printer paper, highlighters, and side towels
- Be aware of and enforce all restaurant policies and procedures
- Be aware of and enforce all Forbes and LQA policies and procedures
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Follow sustainability guidelines and practices related to HHM's EarthView program
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Criteria
Experience
No experience required
Job Location
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