Restaurant Expeditor

Philadelphia, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Rotating Shifts

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Career development opportunities

Work environment flexibility

Safety equipment provided

Sustainability program participation

Job Description

HHM Hotels is a renowned hospitality management company known for its commitment to delivering exceptional guest experiences through its portfolio of distinguished hotels and restaurants. Emphasizing a culture built on values such as "People Are Our Capability," "Hearts That Serve," "Only Excellence," "Stay Nimble," and "Own It," HHM Hotels strives to cultivate an environment where employees can thrive and grow professionally.

The company is currently seeking to fill the role of a Restaurant Expeditor. This position is vital to ensuring the smooth coordination between the front-of-house and back-of-house operations within the restaurant. The Restaurant Expeditor acts as the central communication point who manages all food service timing, guarantees that the kitchen staff prepares dishes according to guests' specific allergies and dietary restrictions, and ensures that every plate leaving the kitchen meets the highest standards of presentation, freshness, and temperature, in line with the chef’s requirements. This role is hands-on and fast-paced, demanding precision, clear communication, and a deep understanding of the restaurant flow.

The Restaurant Expeditor is responsible for calling in order tickets to the kitchen, coordinating with food runners for timely and accurate delivery to guests, and managing the overall flow of dinner service across multiple dining scenarios including private dining, a la carte dining, and multiple-course tasting menus. The role requires vigilance in ensuring that only complete orders leave the kitchen simultaneously to maintain a consistent guest dining experience.

Additionally, the expeditor is tasked with maintaining the expeditor station stocked with essential supplies such as plate wipes, markers, thermal printer paper, and towels. The role also includes responsibilities toward enforcing restaurant policies along with Forbes and LQA standards, promoting sustainability via the EarthView program, and adhering to safety standards including MSDS and OSHA requirements.

This position contributes to increasing guest satisfaction scores by facilitating flawless operations and ensuring any staff delivering food is knowledgeable about the dishes they serve. Career advancement opportunities within HHM Hotels include progression from Restaurant Expeditor to Restaurant Server, then Restaurant Captain, and eventually Restaurant Manager.

The role demands physical activity such as extended standing, walking, lifting up to 25 pounds, bending, and reaching, with work schedules that can vary to include holidays, weekends, and alternate shifts. Previous experience in food and beverage or equivalent training is required, along with a preference for candidates with at least a high school diploma or equivalent.

HHM Hotels believes in nurturing talent and providing a supportive work environment that upholds excellence and nimbleness. Join HHM Hotels as a Restaurant Expeditor and become an essential part of a dynamic team committed to superior service and hospitality excellence.

Job Requirements

High school diploma or equivalent preferred
Previous food and beverage experience required or equivalent training
Ability to stand for extended periods
Ability to walk, bend, reach, and lift up to 25 pounds
Availability to work holidays, weekends, and alternate shifts
Strong interpersonal and communication skills
Willingness to follow safety standards and restaurant policies

Job Qualifications

Previous food and beverage experience or equivalent training
Ability to communicate clearly and effectively between kitchen and service staff
Knowledge of food allergies and dietary restrictions
Strong organizational skills and attention to detail
Ability to memorize table and seat numbers
Proven ability to work in a fast-paced environment
Committed to maintaining high standards of food presentation and quality
Capability to manage multiple tasks simultaneously

Job Duties

Serve as primary point of contact between front-of-house and back-of-house
Receive order tickets from servers and call them in to kitchen
Ensure all allergies and dietary restrictions are highlighted on order tickets and communicated to kitchen staff
Fire courses with chef at appropriate time
Direct food runners when to pick up dishes and where to deliver them
Ensure food runners have memorized table and seat numbers for every dish leaving the kitchen
Ensure all plates leaving the kitchen meet chef’s standards for presentation, freshness, and temperature
Ensure all plates leaving the kitchen were prepared in adherence to any dietary restriction or food allergy noted on the order ticket
Ensure no dish leaves the kitchen unless it is part of a complete order to ensure courses are delivered completely and simultaneously
Manage flow of dinner service for all tables, including private dining, a la carte dining, and multiple-course tasting menus
Run food to tables as needed
Ensure anyone delivering food to a table is able to authoritatively describe the dishes they are delivering
Ensure the expeditor station is appropriately stocked at all times, with items such as plate wipes, Sharpies, thermal printer paper, highlighters, and side towels
Be aware of and enforce all restaurant policies and procedures
Be aware of and enforce all Forbes and LQA policies and procedures
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
Follow sustainability guidelines and practices related to HHM’s EarthView program
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
Perform other duties as requested by management