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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Meals
Free parking
commission structure
Retirement Plan
full benefits
Job Description
The Ritz-Carlton St. Louis is a distinguished luxury hotel located in Clayton, Missouri. Known for its remarkable service and elegant accommodations, the hotel is part of the prestigious Ritz-Carlton brand under Marriott International. Marriott International is renowned worldwide for its dedication to hospitality excellence, operating more than 100 award-winning properties globally. The Ritz-Carlton St. Louis offers guests an unmatched experience in luxury, comfort, and personalized service, making it a premier destination for both business and leisure travelers. The hotel’s location, amenities, and dedication to the Gold Standards of service set it apart as a leader in the luxury hospitality industry.Show More
Job Requirements
- high school diploma or G.E.D. equivalent
- minimum 1 year of related work experience
- effective communication skills
- ability to use sales and office software
- willingness to work full time
- customer service orientation
- ability to comply with company policies and standards
- ability to handle physical job demands
Job Qualifications
- high school diploma or G.E.D. equivalent
- at least 1 year of related work experience
- no supervisory experience
- strong communication and interpersonal skills
- proficiency in using sales and office software
- ability to multitask and manage time effectively
- familiarity with social media marketing strategies
- customer service oriented
- detail oriented
Job Duties
- prepare sales-related documents such as proposals contracts or banquet event orders
- promote awareness of brand image internally and externally
- gather materials and assemble information packages such as brochures and promotional materials
- use sales techniques to maximize revenue while maintaining guest loyalty
- assist management in developing implementing and executing revenue and marketing programs for outlets and room service
- develop coordinate and implement social media initiatives and beverage promotional programs
- enter retrieve reconcile and verify information related to commissions leads and third parties in sales software
- answer guest questions about property facilities services
- serve as point of contact for clients and communicate via phone and email
- coordinate reservation confirmations for special and holiday events for parties of six or more
- coordinate selling of food and beverage in hospitality suites
- perform general office duties such as filing sending emails typing faxing and copying
- report accidents injuries and unsafe conditions
- follow company policies and maintain professional appearance and confidentiality
- welcome and acknowledge guests anticipate and address service needs
- speak clearly and professionally answer telephones with etiquette
- develop and maintain positive working relationships with others and support team goals
- comply with quality assurance standards
- move lift carry push pull and place objects up to 10 pounds without assistance
- stand sit or walk for extended periods
- perform other reasonable duties as requested
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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