Restaurant Director of Customer Experience

Miami, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

competitive compensation

performance-based incentives

Opportunity for career growth

Dynamic and collaborative work environment

Hands-on experience with hospitality clients

Job Description

Nationwide Company is a leading provider of specialized cleaning management services catering to the hospitality industry, including restaurants, hotels, and clubs. With a commitment to delivering the highest standards of cleanliness and operational excellence, we customize cleaning programs and pricing packages tailored to the unique needs of each client, ensuring a spotless environment for employees and guests. Our core operations focus on fully managed overnight cleaning services that cover every area of hospitality venues, from front of house to back of house. Centered on values of integrity, reliability, transparency, and superior service, Nationwide Company has built trusted relationships with its clients that form the foundation of our sustained success. Our team takes pride in consistently delivering exceptional services and meeting all client commitments with a pursuit of excellence.

We are currently seeking a motivated and driven National Director of Sales to join our Miami team. This director role is integral to driving revenue growth and expanding our client footprint within the hospitality sector. The ideal candidate will have proven sales expertise with a consultative approach, strong communication skills, and a passion for relationship-building. The Director of Sales will spearhead efforts in promoting customized janitorial solutions that align with the specific operational requirements of each client. This role offers a dynamic mix of fieldwork and strategic selling, requiring a balance of client interaction, business development, and partnership with internal teams to ensure seamless service delivery.

As a service-driven organization, Nationwide Company prioritizes delivering high-quality solutions that exceed client expectations. We offer competitive compensation with performance-based incentives and opportunities for career advancement within a growing enterprise. Our collaborative work environment supports personal and professional growth. The Director of Sales position provides hands-on experience working directly with hospitality clients and demands a proactive attitude to lead new business generation through networking, cold calling, presentations, and contract negotiations. Success in this role is measured by the ability to establish long-term client relationships and consistently meet or exceed sales targets in a fast-paced, target-driven setting.

Job Requirements

Hospitality preference
Strong prospecting, negotiation, and closing skills
Excellent written and verbal communication abilities
Ability to build trust and long-term relationships with clients
Highly organized
Self-motivated
Strong time management skills
Proficiency in CRM systems, Microsoft Office, and digital sales tools
Ability to work flexible hours including evenings and weekends as needed

Job Qualifications

Proven experience in sales within the hospitality industry
Strong prospecting, negotiation, and closing skills
Excellent written and verbal communication abilities
Ability to build trust and long-term relationships with clients
Highly organized and self-motivated
Proficiency in CRM systems and Microsoft Office
Familiarity with digital sales tools
Experience conducting client presentations and site assessments

Job Duties

Identify, research, and target prospective clients within the hospitality sector
Generate leads through cold calling, networking, in-person visits, and follow-ups
Schedule and conduct client meetings, presentations, and site visits
Build and maintain a strong and active sales pipeline
Conduct on-site walkthroughs to assess client needs and recommend solutions
Develop and deliver compelling proposals tailored to client needs
Establish and maintain long-term relationships with decision-makers
Collaborate with Operations to ensure service delivery meets expectations
Gather and communicate client feedback to improve service quality
Present and promote services aligned with client goals and industry standards
Meet or exceed monthly and quarterly sales targets
Negotiate contracts, pricing, and service agreements
Partner with internal teams to ensure smooth onboarding of new clients
Stay informed on industry trends, competitors, and market conditions
Maintain accurate records of sales activities and pipeline in CRM systems
Prepare regular reports, forecasts, and pipeline updates