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Restaurant Director of Customer Experience

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

competitive compensation
performance-based incentives
Opportunity for career growth
Dynamic and collaborative work environment
Hands-on experience with hospitality clients

Job Description

Nationwide Company is a leading provider of specialized cleaning management services catering to the hospitality industry, including restaurants, hotels, and clubs. With a commitment to delivering the highest standards of cleanliness and operational excellence, we customize cleaning programs and pricing packages tailored to the unique needs of each client, ensuring a spotless environment for employees and guests. Our core operations focus on fully managed overnight cleaning services that cover every area of hospitality venues, from front of house to back of house. Centered on values of integrity, reliability, transparency, and superior service, Nationwide Company has built trusted relationships with its... Show More

Job Requirements

  • Hospitality preference
  • Strong prospecting, negotiation, and closing skills
  • Excellent written and verbal communication abilities
  • Ability to build trust and long-term relationships with clients
  • Highly organized
  • Self-motivated
  • Strong time management skills
  • Proficiency in CRM systems, Microsoft Office, and digital sales tools
  • Ability to work flexible hours including evenings and weekends as needed

Job Qualifications

  • Proven experience in sales within the hospitality industry
  • Strong prospecting, negotiation, and closing skills
  • Excellent written and verbal communication abilities
  • Ability to build trust and long-term relationships with clients
  • Highly organized and self-motivated
  • Proficiency in CRM systems and Microsoft Office
  • Familiarity with digital sales tools
  • Experience conducting client presentations and site assessments

Job Duties

  • Identify, research, and target prospective clients within the hospitality sector
  • Generate leads through cold calling, networking, in-person visits, and follow-ups
  • Schedule and conduct client meetings, presentations, and site visits
  • Build and maintain a strong and active sales pipeline
  • Conduct on-site walkthroughs to assess client needs and recommend solutions
  • Develop and deliver compelling proposals tailored to client needs
  • Establish and maintain long-term relationships with decision-makers
  • Collaborate with Operations to ensure service delivery meets expectations
  • Gather and communicate client feedback to improve service quality
  • Present and promote services aligned with client goals and industry standards
  • Meet or exceed monthly and quarterly sales targets
  • Negotiate contracts, pricing, and service agreements
  • Partner with internal teams to ensure smooth onboarding of new clients
  • Stay informed on industry trends, competitors, and market conditions
  • Maintain accurate records of sales activities and pipeline in CRM systems
  • Prepare regular reports, forecasts, and pipeline updates

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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