Restaurant Backserver/In Room Dining

This opportunity is with a reputable hotel that offers exceptional lodging and hospitality services to its guests. The hotel is dedicated to providing a comfortable and memorable experience by delivering top-notch service across all departments including food and beverage, housekeeping, and guest services. As part of a broader hospitality organization, the hotel emphasizes excellence, teamwork, and customer satisfaction. With a focus on guest comfort and service quality, the hotel operates its food and beverage departments efficiently to cater to both in-house guests and visitors with varied dining needs. The hotel environment is fast-paced and dynamic, demanding adaptability, attention to detail, and interpersonal skills from its team members.

The Room Service Server plays a crucial role in this hospitality setting by ensuring that guests who choose room dining receive friendly, courteous, and efficient service. This position reports to the Restaurant/Food and Beverage Manager and is classified as non-exempt under the Fair Labor Standards Act (FLSA). The primary responsibility of the Room Service Server is to deliver food and beverage orders promptly and accurately to guest rooms, aiming to meet and exceed service expectations while maintaining professional interaction with guests. The server must be familiar with the hotel menu, properly set up trays including utensils and condiments, follow prescribed service standards for alcohol when applicable, and adhere to all operational procedures such as cashiering and room charge protocols.

In addition to order delivery, the Room Service Server is responsible for supporting restaurant operations by clearing and resetting tables, maintaining cleanliness in service areas, and restocking supplies. This role also involves handling physical tasks such as moving carts and carrying trays of dishes within the hotel premises. Communication with guests is key, including follow-up calls post-service to ensure satisfaction. The ability to work varied shifts including nights, weekends, and holidays is necessary. Overall, this position requires someone with a strong work ethic, teamwork orientation, and an enthusiastic approach to guest service, all while maintaining high standards of professionalism and efficiency. The hourly pay rate offered is $16.90, reflecting the importance of this role within the hotel's service delivery framework.