Restaurant Backserver/In Room Dining

This opportunity is with a well-established hotel that values delivering exceptional guest experiences through professional and efficient service. As a hospitality company, they pride themselves on maintaining high standards of cleanliness, customer service, and teamwork in a dynamic, fast-paced environment. The hotel operates a full-service restaurant alongside its room service offerings, ensuring guests can enjoy quality dining either in the restaurant or in the comfort of their rooms. The position being offered is for a Room Service Server, a vital role on the hotel’s Food and Beverage team. This is a non-exempt position with an hourly pay rate of $16.90, designed for individuals who are passionate about hospitality and providing top-tier service in both face-to-face interactions and behind-the-scenes support.

The Room Service Server plays an essential part in enhancing the guest experience by delivering food and beverages directly to hotel guests’ rooms and maintaining the cleanliness and readiness of the restaurant and room service areas. Responsibilities include clearing and resetting tables promptly, maintaining stock at service stations, setting up and refilling coffee-to-go stations, and assisting servers with food delivery and general restaurant upkeep. This role requires attentiveness to detail to ensure all orders are correctly set up with the right condiments, silverware, and beverages following established tray preparation standards.

Beyond tasks in the restaurant, the Room Service Server is responsible for delivering meals to guest rooms within the expected time frame of 20-30 minutes, ensuring courteous and professional interaction throughout. They must follow all hotel and brand standards and protocols, including compliance with alcohol awareness laws when serving alcoholic beverages. Follow-up phone calls to guests shortly after meal delivery are important to confirm satisfaction and address any concerns promptly. There is also responsibility for cleaning and restocking the room service area, handling tray retrieval, and completing side work promptly.

This position suits highly motivated individuals with strong communication skills, both verbal and written, who thrive under pressure and enjoy working as part of a team dedicated to guest satisfaction. Flexibility is required to work varying schedules, including nights, weekends, and holidays, as hospitality is a 24/7 operation. Candidates must be physically able to stand or walk for extended periods and lift trays weighing up to twenty pounds. Overall, this role offers a fulfilling opportunity to contribute to the hospitality industry within a supportive team environment, delivering memorable dining experiences directly to guests’ rooms while maintaining hotel cleanliness and operational standards.