Restaurant Assistant Server

Palo Alto, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $19.61 - $24.51

Work Schedule

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k) retirement plan

basic life insurance

supplemental life insurance

Disability insurance

Job Description

Neiman Marcus, based in Palo Alto, California, is a renowned luxury retailer celebrated for delivering an exceptional and curated product assortment. Established as a cornerstone in the luxury retail industry, Neiman Marcus merges unparalleled customer service with exclusive activations, such as the Neiman Marcus Awards, Fantasy Gifts, and seasonal retail campaigns, creating unique experiences often referred to as "Retail-tainment." This company upholds a rich heritage of building prestigious brands and brings together the world’s foremost luxury designers with discerning customers for generations. Presently, Neiman Marcus operates across 36 stores, digital platforms, and remote selling channels, playing a vital role in the portfolio of Saks Global's luxury retailers and real estate assets.

The role available at Neiman Marcus is the Restaurant Server Assistant, a vital position within their dining service team that ensures guests enjoy the highest standard of food and beverage service, consistent with the company's luxury brand reputation. This position is based onsite in Palo Alto and offers a competitive hourly wage range from $19.61 to $24.51, depending on experience and location factors.

As a Restaurant Server Assistant, you will be integral in maintaining the setup and flow in the dining area. Responsibilities include assisting with a variety of service needs such as clearing and resetting tables, delivering food and beverages promptly, managing bus stations, and ensuring that the dining room is well-stocked with necessary items like glassware, flatware, linens, coffee, iced tea, and ice. This role demands exceptional attention to cleanliness, hygiene standards, and presentation, reflecting the high expectations of the Neiman Marcus clientele.

The position requires learning the layout of the dining room, understanding table sections, and assisting both kitchen and waitstaff teams with any immediate service requirements, including restocking items and handling "to go" orders. The Restaurant Server Assistant actively participates in daily briefings and executes assigned duties collaboratively under supervision.

Candidates should be prepared for physical tasks, including lifting up to 35 pounds and moving furniture such as tables and chairs. The role is dynamic, requiring flexibility to work evenings, weekends, and holidays given the customer demand and business needs.

Neiman Marcus promotes a professional, polished appearance, requiring clean, pressed uniforms and adherence to personal hygiene guidelines to prevent food contamination risks. This role is perfect for individuals who thrive in fast-paced, customer-focused environments and aim to contribute to delivering extraordinary dining experiences in a luxury retail context.

Job Requirements

High school diploma or GED preferred
experience in serving food and beverage and following proper table service guidelines
ability to work autonomously
motivated and results-driven
knowledge of proper placement of china, glass, and flatware for table settings
thorough knowledge of order of service and placement of table settings, food, and beverage
thorough knowledge of food preparation and culinary terminology
ability to interact graciously with the public and handle multiple duties simultaneously
exceptional customer service and problem-solving skills
willingness to work flexible schedules including evenings, weekends, and holidays
ability to lift and carry 35 pounds
ability to stand, bend, and climb stairs during shifts

Job Qualifications

High school diploma or GED preferred
experience in serving food and beverage and following proper table service guidelines
ability to work autonomously
motivated and results-driven
knowledge of proper placement of china, glass, and flatware for table settings
thorough knowledge of order of service and proper placement of table settings, food, and beverage as indicated by kitchen ticket and guidebook
thorough knowledge of food including preparation and culinary terminology
ability to interact graciously with the public and handle multiple duties simultaneously
exceptional customer service and problem-solving skills
'win together' mentality
willingness to work flexible schedules including evenings, weekends, and holidays

Job Duties

Focuses on table maintenance in the dining room, including clearing and re-setting tables
delivers popovers, butter, and pours water
delivers food and beverage to guests as indicated by kitchen tickets
maintains the bus station and beverage areas
learns table numbers and sections in the dining area
assists kitchen staff and service staff with any service needs, such as additional customer requests, restocking plates, bagging 'to go' orders, setting up expediter station
assists waitstaff with any service needs, refilling beverages and running food from the kitchen to the dining room as needed
sets up the dining room with key items, including but not limited to coffee, iced tea, and ice
maintains dining room by restocking glasses, flatware, and linens
participates in daily pre-shift meeting
executes pre-shift, post-shift, and daily and weekly duties as assigned by supervisor
lifts and moves objects such as tables, chairs, and highchairs
cleans and maintains restaurant and workstation
maintains the highest level of hygiene standards, including clean and pressed uniform and professionally styled hair and nails
reports to work area dressed appropriately and prepared to work with necessary supplies and equipment