Restaurant Assistant Manager

Shreveport, LA, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $12.75 - $18.75

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) matching

Annual performance bonus

wellness programs

Job Description

PENN Entertainment is a leading company in the entertainment and hospitality industry, known for its commitment to providing exhilarating and memorable experiences to its customers. With a strong presence across various locations, including the Hollywood Casino Lawrenceburg in Indiana, PENN Entertainment combines the excitement of casino operations with top-tier guest services, creating a vibrant workplace where team members can thrive. The company prides itself on fostering a culture of fun, inclusivity, and professional growth, supporting its employees with comprehensive wellness programs and a competitive total rewards package. This includes day-one medical coverage, 401(k) matching, and annual performance bonuses, all designed to support the financial, physical, and mental well-being of its workforce. Paid time off is also awarded according to local policies and increases with the length of employment.

The Player Services Shift Manager role at Hollywood Casino Lawrenceburg offers an excellent opportunity to work in a fast-paced, dynamic environment where leadership and guest satisfaction are highly valued. In this position, the Shift Manager is responsible for delivering exceptional internal and external guest service that aligns with the Margaritaville Way, ensuring a friendly and approachable atmosphere at all times. The role requires the ability to manage, train, schedule, and evaluate staff to maintain high-quality service standards in the restaurant and beverage operations. As a key player in the casino's operational leadership, the Shift Manager will oversee daily staffing levels, monitor compliance with health department regulations, and work collaboratively with management to develop and implement effective operational plans including budgets and labor schedules.

This role demands a hands-on leader who is attentive to detail, from controlling costs and waste to maintaining cleanliness and proper stocking of workstations. The Shift Manager is also tasked with resolving customer and employee issues with professionalism and courtesy, ensuring that service standards are exceeded. Additionally, the position involves cross-property responsibilities and the enforcement of food and beverage standards and processes across multiple locations, highlighting the importance of adaptability and commitment to company policies.

By joining PENN Entertainment as a Player Services Shift Manager, candidates will be part of a company that values career growth, teamwork, and employee empowerment. The role offers a challenging yet rewarding career path with opportunities for advancement within the organization. It is ideal for those with demonstrated supervisory experience in a high-volume restaurant environment who thrive on the challenge of managing a busy hospitality operation and delivering an exceptional guest experience every day.

Job Requirements

Must be at least 21 years of age
must be able to obtain and maintain valid licenses
demonstrated supervisory experience in a high-volume restaurant
ability to work flexible hours including nights, weekends, and holidays
strong organizational skills
reliable transportation

Job Qualifications

Minimum of 3 years supervisory experience in a high-volume restaurant
strong knowledge of food and beverage operations
excellent interpersonal and communication skills
ability to train and develop team members
proficiency in scheduling and labor management
experience in maintaining compliance with health and safety regulations
problem-solving and conflict resolution skills
ability to manage multiple tasks in a fast-paced environment

Job Duties

Deliver internal and external guest service the Margaritaville Way
staff, schedule, evaluate, train, develop and monitor team members
recommend wage increases, promotions, demotions, discipline and other employment actions for team members
understand department objectives, standards, guidelines and budget to achieve effective supervision of department
increase restaurant revenues through research and taking positive steps to adjust or change menu offerings, service, portion control, presentation and waste
promote the courteous treatment of customers and team members including resolving complaints, answering questions and providing general service
ensure food servers, cocktail servers, bar backs, bartenders, hostess and bus persons and other restaurant personnel are meeting or exceeding service standards
maintain control of the restaurant to ensure staffing levels are appropriate based on business volumes
create and maintain records, reports and other documentation as required to meet company and business expectations
observe and monitor staff adherence to health department regulations
assist Outlet Manager and F&B Director in developing and implementing department management plans including budgets, labor schedules and systems of accountability
assist Outlet Manager and F&B Director in developing and implementing policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines
ensure proper communication between front of house and back of house operations while taking ownership of all responsible areas
meet daily deadlines of opening, creating, and posting table-talks for specials and produces sample dishes for pre-shifts in a timely manner and reviews nightly special postings, prep level reports, and critical inventory comparisons
ensure periodic quality checks for all products and service, i.e., greeting times
monitor purchasing, staffing, and inventory in order to control product and labor cost and waste, ensuring adherence to the budget
monitor work areas to ensure cleanliness standards are achieved and customer requests are addressed and resolved
oversee and ensure all stations are properly stocked and set up
oversee and ensure all equipment and working conditions are well maintained
maintain the viability and integrity of all restaurant operations
perform other duties as assigned by management
cross property - potential cross property responsibilities
must be able to manage, assist and enforce F&B standards/processes
maintains strict confidentiality in all departmental and company matters
administers the overall activities of the front of house restaurant operations and beverage operations
monitors appearance of food and beverages served and communicates deviations from the standard
must be willing to help in all F&B areas when assigned