Restaurant Assistant Manager

Athens, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a popular fast-casual restaurant chain known for its unique menu offering chicken wings, chicken fingers, sandwiches, and salads. Founded in 1990, Zaxbys has grown to operate over 900 locations across the United States, focusing on quality food, exceptional guest experiences, and a fun dining atmosphere. The brand highlights not only its flavorful menu items but also a vibrant culture that celebrates teamwork and community. Zaxbys is widely recognized for its commitment to providing both guests and team members with enjoyable and rewarding experiences.\n\nAs the team at Zaxbys expands, a unique opportunity has opened for an Assistant Manager to join the leadership team. This position is critical to ensuring the restaurant operates smoothly while consistently exceeding guest expectations. Assistant Managers at Zaxbys play a pivotal role in managing daily operations, maintaining high standards in service, food quality, and cleanliness, as well as leading and developing team members. This role is designed for individuals who thrive in fast-paced environments and who possess strong leadership and organizational skills.\n\nThe Assistant Manager will be responsible for overseeing the implementation of company policies, training team members, and fostering a positive work culture. Part of this responsibility includes completing required training programs such as the Zaxbys Assistant Manager Development Plan and obtaining necessary certifications including Food Safety and Manager Certification. Effective scheduling and delegation are also key elements of the role, ensuring that shifts are covered efficiently and that team members understand their responsibilities and perform to the best of their abilities.\n\nBeyond operational duties, the Assistant Manager is tasked with monitoring compliance with Zaxbys’ franchising guidelines as well as federal, state, and local regulations. Handling guest and employee concerns tactfully and professionally is another essential aspect of this role. This position requires flexibility, a dedication to safety, and a proactive approach to problem-solving.\n\nWorking at Zaxbys offers significant benefits including bonus potential of up to 12% of annual earnings, paid time off, paid training, and employee meal discounts. In addition, the company offers comprehensive benefits packages that include medical, dental, and vision insurance, short-term and long-term disability coverage, life insurance, and a 401(k) with employer match. Zaxbys values its team members and provides opportunities for advancement within the company. It is an excellent place for individuals looking to build a rewarding career in restaurant management.

Job Requirements

Must be 18 years of age or older
Must have a valid driver's license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
Restaurant management experience preferred

Job Qualifications

Must be 18 years of age or older
Must have a valid driver's license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
Restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys Assistant Manager Development Plan
Food Safety Certification and Manager Certification
Any additional training required by Zax LLC
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Ensure team members receive proper training including ongoing coaching and development
Create an effective work schedule following company standards and local laws
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
Ensure service, product quality, and cleanliness standards are consistently upheld
Communicate performance concerns to the General Manager
Assist with performance reviews and mentor and develop team members
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
Ensure processes, policies, and procedures are properly followed throughout daily operations
Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond job description parameters
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to General Manager and District Manager
Escalate other concerns to supervisor when appropriate
Perform all duties necessary to ensure restaurant operations function properly