Restaurant Assistant Manager

Knoxville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $20.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Paid Time Off

Paid holidays

Paid training

Early Access to Pay

Recognition Program

Employee Referral Program

Opportunities to Advance

free meals on shift

50% off meals off shift

bonus potential

Job Description

Zaxbys is a well-established and rapidly growing fast-casual restaurant chain renowned for serving delicious chicken dishes, finger foods, and a welcoming dining experience. Founded with the purpose of bringing people together to enjoy great food in a fun and vibrant atmosphere, Zaxbys has become a favorite destination for customers looking for more than just a meal but also a place to connect with friends and family. With a strong commitment to quality, customer satisfaction, and a positive work culture, Zaxbys continues to expand its footprint across various locations, offering exciting career opportunities for motivated individuals. The company prides itself on its team-oriented approach and dedication to fostering a workplace that values employee growth, development, and recognition.

As Zaxbys expands its team, it is seeking an Assistant Manager who will play a pivotal role in delivering exceptional guest experiences while ensuring operational excellence. The Assistant Manager is responsible for overseeing daily restaurant operations, managing team members, and upholding company standards. This position is hourly paid starting at $20.00 per hour and offers multiple benefits, including bonus potential, paid time off, medical insurance options, and opportunities for professional advancement. The Assistant Manager is expected to complete comprehensive training programs, including food safety and managerial certifications, and maintain an environment that promotes excellent service quality, cleanliness, and safety standards.

In this role, you will be tasked with scheduling, coaching, and motivating staff to perform at their best while adhering to all policies and procedures. Your leadership will be instrumental in fostering a positive team culture, handling guest and employee concerns with professionalism, and ensuring compliance with legal and company guidelines. Zaxbys values flexibility and expects the Assistant Manager to go above and beyond standard duties, contributing to the overall success and smooth operation of the restaurant. This role offers a rewarding work environment with perks such as free meals on shift, 50% off meals when off shift, early access to pay, and a comprehensive recognition program. If you have strong leadership skills, a passion for customer service, and a desire to grow your career in restaurant management, Zaxbys provides a dynamic and supportive place to achieve those goals.

Job Requirements

Sit, stand, and walk continuously
Occasionally stoop, bend, crouch, or climb, including the use of ladders
Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
Continuous use of hands and wrists for grasping and fine manipulation
Communicate proficiently through speech, reading, and writing
Maintain effective audio-visual discrimination and perception to observe and respond to the environment
Work in an environment that features hot and cold temperature variations and exposure to food allergens
Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Job Qualifications

Must be 18 years of age or older
Must have a valid driver's license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
Restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys Assistant Manager Development Plan, Food Safety Certification and Manager Certification, any additional training required by Zax LLC
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Ensure team members receive proper training including ongoing coaching and development
Create an effective work schedule following company standards and local laws
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
Ensure service, product quality, and cleanliness standards are consistently upheld
Communicate performance concerns to your General Manager
Assist with performance reviews and mentor and develop team members
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
Ensure processes, policies, and procedures are properly followed throughout daily operations
Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to your General Manager and District Manager
Escalate other concerns to your supervisor when appropriate
All other duties necessary to ensure restaurant operations function properly