Restaurant Assistant Manager

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $19.00 - $22.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a renowned fast-casual restaurant chain that specializes in chicken wings, chicken fingers, sandwiches, and salads. Known for its vibrant atmosphere and dedication to quality food, Zaxbys has cultivated a loyal customer base by blending delicious meals with a fun, inviting dining experience. The company prides itself on being more than just a place to eat; it's a destination where guests can enjoy good times with friends and family. Zaxbys also values its team members greatly, describing the workplace as an incredible environment where employees can grow, thrive, and feel appreciated.

Currently, Zaxbys is expanding its team and inviting passionate individuals to join as Assistant Managers. This role is pivotal in maintaining the high standards the brand is known for and ensuring guests have memorable dining experiences. An Assistant Manager at Zaxbys plays a crucial role in overseeing the daily operations of the restaurant, guaranteeing adherence to company processes, policies, and procedures. This position is designed for individuals who are natural leaders, able to motivate and guide a dynamic team while upholding operational excellence.

The pay range for this role is competitive, ranging from $19.00 to $22.00 per hour, reflecting the value placed on capable leadership. Employment is typically full-time, with an expectation of working flexible hours including days, nights, weekends, and holidays. Assistant Managers have the opportunity to earn bonuses up to 12% of their annual earnings paid quarterly, and they receive perks such as free meals during shifts and 50% off meals when off duty.

This role requires the Assistant Manager to complete comprehensive training programs, including the Zaxbys Assistant Manager Development Plan and Food Safety and Manager Certifications. Responsibilities include creating efficient work schedules, delegating shift assignments, coaching team members for peak performance, and ensuring compliance with health, safety, and food quality standards. Additionally, the Assistant Manager supports employee development, manages guest and team concerns professionally, and fosters a positive and motivating workplace culture.

Zaxbys provides a robust benefits package, including medical, dental, and vision insurance, as well as short and long-term disability coverage. There is also an employer-paid life insurance policy and a 401(k) plan with an employer match to support employees’ long-term financial well-being. The company encourages advancement and offers recognition programs, employee referral incentives, and early access to pay, enhancing the overall employee experience.

Choosing a career as an Assistant Manager at Zaxbys means stepping into a challenging yet rewarding leadership position at a respected restaurant brand. Candidates committed to delivering exceptional guest experiences, developing staff, and meeting operational goals will find this role fulfilling. It offers a supportive environment where career growth is encouraged and employee contributions are celebrated. Join Zaxbys and be part of a team dedicated to great food, great people, and great times.

Job Requirements

Must be 18 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
Restaurant management experience preferred

Job Qualifications

Must be 18 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
Restaurant management experience preferred

Job Duties

Complete all training requirements including assistant manager development plan, food safety certification and manager certification, any additional training required by Zax LLC
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Ensure team members receive proper training including ongoing coaching and development
Create an effective work schedule following company standards and local laws
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
Ensure service, product quality, and cleanliness standards are consistently upheld
Communicate performance concerns to your General Manager
Assist with performance reviews and mentor and develop team members
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
Ensure processes, policies, and procedures are properly followed throughout daily operations
Maintain operational standards and ensure compliance with all Zaxby’s Franchising LLC and Zax LLC guidelines, policies, and procedures
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to your General Manager and District Manager
Escalate other concerns to your supervisor when appropriate
Perform all other duties necessary to ensure restaurant operations function properly